Technical Manager

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

As the Technical manager, you will:

• Lead the Thales technical team and manage pre-sales and Professional Services activities.
• Provide technical leadership for Thales data security solutions, including CipherTrust Data Security Platform, Key Management, HSM, encryption and data protection.
• Understand customer requirements and design appropriate Thales security solutions and architectures.
• Lead POCs, technical workshops, customer presentations and solution demonstrations.
• Prepare HLD/LLD, BOM, technical proposals, SOWs and RFP/RFI responses.
• Manage Thales implementation, integration, migration, upgrades and troubleshooting projects.
• Drive Thales Professional Services revenue through deployment, migration, consulting, training and managed services.
• Work closely with Thales OEM, sales, partners and customers to identify opportunities and resolve technical issues.
• Manage technical escalations and ensure timely resolution of customer issues.
• Plan and manage resource allocation, project timelines, utilization and delivery quality.
• Build strong relationships with Thales, customers and partners.
• Develop team capabilities through Thales certifications, training, mentoring and knowledge sharing.
• Identify opportunities for new business, cross-selling and recurring services revenue.
• Monitor technical pipeline, PS revenue, project status and customer satisfaction.
• Provide regular technical and business updates to management and support the overall growth of the Thales business.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Technical Manager:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• 8–12 years of experience in IT infrastructure, network/security, or cybersecurity technologies, with relevant experience in Thales data security solutions.
• Strong knowledge of Thales CipherTrust Manager, Data Security, Key Management, Encryption, and HSM solutions.
• Experience in technical pre-sales, solution design, POC, implementation, migration, and post-sales support.
• Proven experience in managing technical teams, customer escalations, and multiple projects.
• Strong communication and presentation skills with the ability to engage with customers, partners, OEMs, and internal sales teams.
• Experience in preparing technical proposals, SOWs, BoQs, solution architectures, and RFP/RFI responses.
• Relevant Thales certifications and cybersecurity certifications would be an added advantage. Qualification 2

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.