Job Description Summary:
Job Title: Technical Manager, AAN
Reports to: Senior Technical Manager, AAN
Department: Technical Services
Career Family: Technical Services
Role Purpose
To deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.
Specific Duties
1. Customer Engagement & Relationship Management
- Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
- Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
- Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.
- Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.
- Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.
2. Technical Service Delivery & Performance Improvement
- Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.
- Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.
- Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
- Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.
3. Data Management, Reporting & Systems Compliance
- Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.
- Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, and emerging risks.
- Deliver timely and accurate technical visit reports in collaboration with the Reporting Specialist.
4. Cross-Functional Collaboration & Specialist Support
- Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.
- Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.
- Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.
- Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.
- Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.
5. Quality, Biosecurity & Operational Compliance
- Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.
- Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.
- Attend PS/GP deliveries within the region to support quality assurance and operational consistency.
- Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.
6. Industry Engagement & Knowledge Leadership
- Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).
- Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.
- Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.
- Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.
Staff Management: No direct reports
Financial Management: No financial management
Travel: ~%45 in Türkiye Region
Personal Requirements for the role
Specific Experience:
- Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.
- Minimum of 5 years’ experience in a similar technical or customer-facing role.
- Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.
- Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.
- Experience with Microsoft Dynamics 365 CRM is preferred.
- Proficient in Microsoft Office applications and general internet-based tools.
- Strong command of the English language, both written and verbal.
Competencies, Skill & Attributes:
- Collaborative - strong consulting and advisory skills
- Team Oriented - can achieve results working across cross functional teams in a participative environment
- Agile - Works effectively in a multiple-location operations function. Manages changing priorities and diverse expectations
- Results-Oriented - Measures outcomes and solves problems
- Oral and Written Communication - Persuasive; able to positively interact with management, employees, colleagues and customers
- Accountable - Willing to take accountability for actions and plans
- Analytical Thinking - Excellent intuition and deductive reasoning
- Trustworthy - Strong value standards, ethics and professionalism
- Innovative, creative, high level of enthusiasm
