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Sydney, New South Wales, Australia
Hybrid
Job Description:
Why Join DXC Technology
DXC's Insurance Software and Business Process Services (ISB) division partners with some of Australia's leading insurers and self-insured organisations, delivering innovative solutions across claims, policy administration, analytics and digital engagement.
This is an opportunity to step into a highly autonomous technical role where you will influence complex entitlement decisions, provide expert guidance to claims teams and contribute to the continuous improvement of work capacity assessment practices within a self-insured environment.
About the Role
This specialist role offers a unique combination of technical expertise, leadership, and autonomy. As the dedicated Work Capacity Specialist, you will take ownership of the end-to-end work capacity determination process, applying your deep technical knowledge and experience to drive fair, evidence-based outcomes.
Whether you're a Senior Case Manager with a high level of work capacity experience looking to take the next step in your career, a Technical Specialist seeking greater ownership of processes, or an experienced Work Capacity Specialist interested in an exciting opportunity within a self-insured environment, this role provides the platform to make a genuine impact.
In this role, you will independently assess complex medical, vocational, and legislative information to make evidence-based determinations regarding:
You will act as the subject matter expert for all work capacity matters, ensuring decisions are fair, defensible, and compliant with NSW Workers Compensation legislation. You will also provide technical guidance to claims teams, supporting reviews, disputes, and capability development through coaching and mentoring.
Offering significant autonomy and influence, this role is ideally suited to someone who enjoys legislative interpretation, technical decision-making, stakeholder engagement, and solving complex claims challenges.
Key Responsibilities
What You'll Bring
Experience
Skills
Qualifications
Why This Role?
This is more than a traditional work capacity role. You'll be entrusted with ownership of complex determinations, influence claim strategy and act as a key technical resource within the business. If you enjoy interpreting legislation, navigating complex evidence and supporting others to make quality decisions, this role offers the opportunity to make a genuine impact while further developing your technical expertise.
Our Culture
Our people are at the heart of everything we do. We foster a supportive, inclusive culture where wellbeing, flexibility and professional growth are genuinely valued. Whether you're ready for a new challenge or looking to take on more responsibility, you'll have opportunities for peer-to-peer collaboration with experienced professionals, the opportunity to work across a wide range of insurance and claims disciplines, and access to further career pathways across our business.
As part of this team, you'll have a comprehensive toolkit of technology, best practices and industry knowledge to help you succeed and grow. From AI-powered solutions and digital transformation to data-driven decision making, we're investing in technology that improves experiences for customers while empowering our people to focus on meaningful, high-value work.
At DXC, you’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. If you're looking for purposeful work, opportunities to grow, and the chance to be part of a team that genuinely cares about its people, DXC's Insurance business offers a rewarding career where you can make a real impact.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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