JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape Town.
The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.
This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:
- Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
- Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
- Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
- Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
- Build and maintain relationships with existing customers (Partner Management).
- Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
- Customer emergency support (internal support to customer and JBT Marel field team).
- Engineering support to field technicians and on-site project coordinator.
- Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
- Present solutions for future needs and future projects to upper management.
- Engineering support to RSA Engineering Office - when required.
- Explain and simplify complex technical and design concepts.
- Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
- Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
- Preparation and presentation of various Customer Services value add initiatives to management and potential customers.
Requirements and Skills:
- Mechanical Engineering Diploma / Degree (or equivalent).
- Minimum 3 to 5 years business experience required, preferably in a manufacturing environment with proven knowledge in drawings and design (SolidWorks).
- Experienced in Mechatronics.
- English and Afrikaans proficiency (oral & written).
- A good/deep understanding of JBT Product Lines and market dynamics.
- Enthusiastic about implementing change and challenging status quo.
- Entrepreneurial spirit and can-do attitude.
- Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
- Eager to learn, initiative taker and problem-solver.
- Proactive and continuous improvement attitude.
- Meticulous and organized.
- Have a good temper to handle disputes and emergencies and must be service-oriented.
