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South Africa
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Operations Lead based in South Africa.
This is a hands-on technical operations role focused on turning operational problems into scalable systems, automations, and repeatable processes.
You will own projects end to end, from identifying what needs to exist and defining the solution to building, launching, documenting, and embedding it within the organization.
The work spans CRM architecture, workflow automation, reporting, integrations, AI-enabled processes, and internal product development.
You will operate with significant autonomy, often receiving an outcome or business problem rather than a fully defined specification.
The environment is fast-moving and highly asynchronous, with minimal meetings and a strong bias toward practical execution and shipping.
You will work across operations, sales, account management, leadership, and development teams to improve how work gets done.
The ideal person combines technical curiosity, strong systems thinking, hands-on building ability, and the judgment to make things stick long after launch.
Own technical operations projects from problem identification through implementation, adoption, documentation, and ongoing improvement.
Translate business problems and desired outcomes into practical systems, workflows, automations, and technical solutions without relying on detailed specifications.
Migrate and standardize meeting-booking and website form processes using HubSpot and establish consistent structures across the organization.
Architect HubSpot segmentation and CRM structures so reporting, routing, and operational workflows rely on clear and scalable data models.
Connect platforms such as Google Search Console, GA4, and Merchant Center with AI tools to automate analysis, reporting, alerts, and insights for client-facing teams.
Identify and automate repetitive processes across client account management, sales, partnerships, and joint-venture operations.
Improve lead-generation and email workflows by focusing on measurable outcomes such as clicks, replies, engagement, and business impact rather than activity volume alone.
Systematize operational processes such as content audits so quality standards become embedded in repeatable workflows rather than dependent on individual effort.
Take ownership of the management and development of an existing internal product, including improving its systems and ensuring its continued effectiveness.
Write, modify, test, and debug code when required, using AI-assisted development tools to accelerate implementation while maintaining technical quality.
Work with APIs, integrations, automation platforms, CRM systems, reporting tools, and internal workflows to build practical solutions.
Document systems, workflows, and processes clearly so they can be operated and maintained by others.
Drive adoption after implementation, working with stakeholders to ensure new processes become part of normal day-to-day operations.
Diagnose systems that are producing inaccurate, incomplete, or misleading results even when no obvious errors are visible.
Continuously identify manual, inefficient, fragmented, or unnecessarily repetitive work and determine where systems or automation can create durable improvements.
Collaborate directly with operational leadership and other stakeholders while working autonomously and making decisions with limited information.
Demonstrated experience building and implementing operational systems, workflows, automations, integrations, or internal tools that people actively use.
Strong hands-on experience with HubSpot beyond basic administration, including workflows, integrations, segmentation, CRM architecture, and operational automation.
Ability to identify a business problem, determine what should be built, and independently turn the solution into a working system.
Practical experience writing, modifying, debugging, or working with real code; AI-assisted development experience is expected.
Experience building and deploying AI-powered workflows, tools, or automations that have been used in real production environments.
Strong systems-thinking and problem-solving abilities, with the ability to identify root causes and design practical, scalable solutions.
Experience working with automation and integration tools such as n8n, Make, Zapier, APIs, or comparable platforms is highly relevant.
Familiarity with tools such as Claude, Claude Code, Google Sheets, Google Workspace, ClickUp, Looker, Vercel, or similar platforms is an asset.
Ability to learn unfamiliar technologies independently without requiring extensive formal training.
Strong organizational and project ownership skills, including the ability to manage multiple initiatives and keep projects moving without a traditional backlog.
Ability to work effectively with limited supervision, make decisions under uncertainty, and communicate progress clearly in an asynchronous environment.
Strong documentation and knowledge-transfer skills, with an understanding that successful implementation includes making systems maintainable and adoptable.
Ability to collaborate directly with sales, account management, operations, leadership, and technical teams.
Management experience can be useful, but direct people-management experience is not required.
Comfortable working in an environment where AI is an integral part of daily workflows and where experimentation and rapid iteration are encouraged.
Available for full-time contract work and able to maintain consistent overlap with the team's working schedule when required.
Full-time contract position.
Fully remote work, with the opportunity to work from anywhere.
Async-first working environment designed to minimize unnecessary meetings.
One standing weekly operations meeting, with additional calls determined by project needs.
Significant autonomy and ownership over technical operations initiatives.
Opportunity to work directly with senior operational and executive stakeholders.
Exposure to a broad technical stack spanning CRM, automation, AI, analytics, APIs, and internal products.
Opportunity to build systems from the ground up rather than simply manage predefined specifications.
AI-first working environment with regular use of modern AI and coding tools.
Compensation of $3,000–$4,500 USD per month, depending on experience.
Opportunity to work on a wide variety of projects with visible operational impact.
No direct-report management responsibilities, allowing the role to remain focused on hands-on building and implementation.