Technical Product Manager (12 month contract)

What you will do:

Job Summary

Reporting to the Sr. Manager, Digital Product Management, as a Technical Product Manager (12 month contract) you will lead the evolution of Cineplex Connect, encompassing Customer Identity and Access Management (CIAM), account management, and payment platforms. You will drive critical modernization initiatives—including identity, account, MFA, and wallet capabilities—while ensuring performance, scalability, and security during peak traffic periods. You’ll collaborate with cross-functional teams to build a resilient, forward-thinking platform that elevates the customer experience and supports continued business growth.

This is a hybrid position (3 days in the office per week). Office location is 1303 Yonge Street, Toronto.

Key Responsibilities

• Take the lead in modernizing Cineplex Connect, shaping the future of customer identity (CIAM), accounts, and payments in line with broader digital priorities.

• Own and influence the product roadmap and backlog, driving impactful initiatives across identity, MFA, accounts, and wallet capabilities while balancing quick wins with long-term platform vision.

• Partner closely with engineering and architecture teams to deliver secure, scalable, and high-performing solutions—ensuring reliability when it matters most, especially during peak moments.

• Build your expertise as a go-to authority in identity, authentication, and payments, guiding decisions on best practices, innovations, and technical trade-offs.

• Collaborate across teams (Security, Risk, Marketing, Digital, Operations) to shape priorities, align on goals, and deliver meaningful outcomes.

• Champion enhancements in authentication and security, helping introduce smarter MFA solutions that protect customers while keeping their experience seamless.

• Develop and manage relationships with key vendors and partners, maximizing performance, innovation, and value.

• Create and evolve product standards, documentation, and performance benchmarks, helping drive consistency, scalability, and operational excellence.

Requirements

• You bring a bachelor’s degree, with education in Information Technology, Computer Science, or Business Administration considered a strong asset.

• You have 5+ years of experience as a Technical Product Manager, ideally working on digital platforms or customer-facing products.

• You’re comfortable working in agile environments (3+ years), partnering closely with engineering teams to deliver complex, scalable solutions.

• You have 4+ years of experience across technical product management, business analysis, or product ownership, with a strong focus on backend systems, APIs, and integrations.

• You have hands-on experience (2+ years) with CIAM/IAM platforms—including login, MFA, and identity lifecycle—and have contributed to modernizing identity, account, or payment systems to deliver secure, high-performing experiences.

• You bring hands-on experience in APIs, distributed systems, and cloud architectures, along with an understanding of security, encryption, and design trade-offs.

• You have a solid grasp of payment ecosystems, including cards, digital wallets, gateways, and tokenization, with a focus on secure, seamless transactions.

• You understand CIAM and identity architecture (OAuth, OIDC, SAML), including authentication, authorization, MFA, and creating secure yet user-friendly experiences.

• You’ve led or contributed to platform modernization initiatives, working across APIs, integrations, and vendor partnerships to drive performance and innovation.

• You’re comfortable shaping and managing a product strategy, roadmap, and backlog, aligning priorities to business goals and customer needs.

• You thrive in collaborative, cross-functional teams, contributing to modern software design and delivery.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This position is a current vacancy and is being actively recruited to fill an existing role within the organization.

While we appreciate all interest, only those candidates selected for an interview will be contacted. 

Wage ($):

$85,000 - $125,000CAD