Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As the Technical Product Manager Lead, for our new Center of Excellence, you will be instrumental in shaping strategic direction and foundational standards for agile and product management across the Bank. This pivotal role involves defining the vision for business agility and product development, establishing critical quality assurance and standardization frameworks, and ensuring our product lifecycle processes are aligned with strategic objectives and financial goals. You will collaborate across key business and technical functions to evolve our QA governance, champion effective defect management, and drive standardization in areas like Continuous Integration/Continuous Delivery (CI/CD) and release management. Crucially, you will lead the definition and operationalization of critical governance frameworks, ensuring their effective implementation and adoption, translating our strategic vision into tangible standards that foster innovation, efficiency, and robust quality, ultimately enabling the Bank's rapid adaptation and member-centric product delivery.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.
What you'll do:
- Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
- Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.
- Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.
- Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
- Leads product/capability solution sessions.
- Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.
- Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
- Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.
- Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics, and system design.
- Demonstrated ability taking a concept from ideation to launch. Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
- Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.
- Deep knowledge of business domain laws and regulations.
- Expert knowledge of Project Management/agile scrum process and agile product owner role.
- Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.
- Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
- Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.
What sets you apart:
- Proven ability to lead technical controls and governance, ensuring our product development practices not only meet but enhance regulatory compliance and bank objectives.
- Skilled in translating complex product visions into actionable technical roadmaps and effectively influencing key strategic decisions by balancing technical feasibility, risk, and emerging technology opportunities.
- A talent for guiding technical teams to translate member needs and UX insights into technology solutions that are not just robust and scalable, but truly impactful and resonate with users.
- Expertise in identifying and implementing best industry practices for product development, Agile methodologies, and cross-functional collaboration – to elevate delivery and team performance.
- A natural curiosity and forward-thinking approach to technology, with a flair for spotting innovation, evaluating new solutions, and clearly articulating the strategic 'why' behind build vs. buy decisions.
- A sharp analytical mind, adept at leveraging complex data and technical insights to drive prioritization, measure product performance against KPIs, and communicate findings compellingly to leadership, thereby empowering sound governance decisions.
- Skilled in governing and leveraging agile tooling (e.g., Jira) and data platforms to drive product development efficiency, inform strategic decisions, and measure performance against KPIs.
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
