Technical Product Manager, Service Management Platform, Service Catalog & Request

Date Posted:

2026-05-27


Country:

United States of America


Location:

US-OR-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.

This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.

The scope for this role is to support Service Catalog & Request Fulfillment.

What You Will Do:

Product Strategy & Vision

• Own and articulate the product vision and strategy for ServiceNow solutions across the product area.

• Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement

• Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy

• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking

Business Partnership & Leadership

• Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow

• Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow.

• Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker

• Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement

• Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions

Demand, Stakeholder & Value Management

• Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives

• Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization

• Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction

• Report regularly on outcomes, risks, and value delivered to senior leadership

• Use data, insights, and analytics to continuously refine priorities and improve service delivery

Product Development & Backlog Ownership

• Translate product strategy into epics, features, and a prioritized product backlog

• Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams

• Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development

• Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations

Platform Stewardship & Continuous Improvement

• Stay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business services

• Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations

• Promote employee-centered, intuitive design and consistent user experiences

• Ensure solutions align to platform standards, architectural principles, and long-term scalability

Business Analysis, Delivery & Project Oversight

• Perform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteria

• Partner with developers throughout story development, providing clarification and iterative solution design support

• Lead or coordinate functional testing, test case management, and defect resolution

• Coordinate and support User Acceptance Testing (UAT) with business stakeholders

• Oversee story implementation, release readiness, and post-deployment validation

• Provide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordination

What Success Looks Like

• Transforming to a self-service and AI-first mindset and driving self-service and AI-first capabilities

• Clear, outcome-driven roadmaps aligned to business service needs and user experience priorities

• Predictable delivery with minimal rework due to strong upfront analysis

• High stakeholder confidence and engagement

• Strong product adoption and reduced off-platform or manual work

• Well-governed, transparent backlog and intake process

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Technical Product Manager

• At least 5 years of experience with ServiceNow, preferably in Service Catalog & Request Fulfillment and other ITSM capabilities

• At least 5 years of experience using Product Management best practices, including roadmap planning, prioritization, and value measurement

• At least 5 years of experience performing business analysis, writing high-quality requirements, and supporting delivery teams

• At least 5 years of experience working in a Scaled Agile environment, including PI Planning and sprint ceremonies

• At least 5 years of experience with stakeholder management, including planning stakeholder engagement, building strong partnerships, and providing visibility and transparency

• Excellent written and verbal communication skills, including the ability to appropriately summarize for a given audience, share complex ideas in way that is easily consumable, and preparing presentations that are crisp and clear

Qualifications We Prefer:

• ServiceNow certifications (e.g. CSA, CIS, or domain-specific certifications)

• Product Management certifications (e.g. CSPO)

• Agile or Scaled Agile Framework certifications (e.g. SAFe Agilist)

• Experience in large, highly regulated, or global organizations

• Experience partnering with system integrators or managed service providers

Learn More & Apply Now

Work Location: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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