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This position is responsible for implementation and enhancement of vendor software and/or hardware package applications, providing overall business function knowledge to projects and support, incorporating scaled agile framework. This position collaborates with vendors, company customers, IT colleagues, and other stakeholders to understand customer requirements and system interfaces, assess available technologies/vendor packages, and present solutions.
Position will follow our hybrid schedule: Monday-Wednesday in Grand Rapids MI corporate office, Thursday-Friday remote.
What You'll be Doing:
- Coordinates, Implements and configures vendor software applications.
- Develops interfaces to vendor software applications and assists in deployment of solutions.
- Optimizes packages to meet SLA/functional requirements.
- Provides high-level technical consulting support on vendor applications and interfaces.
- Evaluates AI-enabled and GenAI vendor packages and platform capabilities (e.g., Azure OpenAI, Azure AI Foundry, Microsoft Copilot Studio, Power Platform) as part of solution assessments, proofs of concept, and roadmap decisions.
- Partners with the AI & Automation team to shape AI-driven features — defining acceptance criteria that account for prompt quality, retrieval grounding, evaluation, and responsible AI considerations.
- Coordinates with ITS Security and Infrastructure teams to ensure secure deployment of vendor applications.
- Assists product owners in systems analysis and creation or updating of documentation for all business processes.
- Interfaces with the Product Owner and IT partners to develop acceptance criteria for projects features and user stories and ensures acceptance criteria are met.
- Works within the SAFe Agile framework and utilizes ITIL best practices.
- Participates with other IT members, customers and other stakeholders in new product reviews, tests and pilots.
- Performs feasibility studies/proofs of concept, to evaluate solutions.
- Assists in production support and maintenance of applications in accordance with ITIL as needed.
- Actively participates in all team Agile ceremonies. This job role may also provide facilitation of activities for Agile teams within Meijer ITS as acting Scrum Master.
- This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
What You Bring with You (Qualifications):
- Bachelor’s or equivalent.
- Any SAFe certification (SSM, SASM, SA, SPC, SPMPO).
- ITIL Foundations Certification.
- Prefer experience in business application design, development, installation, and modification.
- Knowledge of project management techniques is required (cross-functional experience is highly desirable).
- Familiarity with business systems.
- Experience as a team member on project teams in a cross-functional environment. Experience on Agile teams is preferred.
- Strong business knowledge, with hands-on experience managing vendor packages for the business.
- Working understanding of GenAI concepts (large language models, prompt engineering, Retrieval-Augmented Generation, agentic workflows) and the Microsoft Azure AI ecosystem (Azure OpenAI, Azure AI Foundry, Microsoft Copilot Studio) is preferred.
- Familiarity with responsible AI practices, evaluating AI/LLM vendor packages, and defining measurable success criteria for AI-enabled features is preferred.
- Exposure to AI-assisted delivery practices such as spec-driven development, context/prompt engineering, and GitHub Copilot is preferred.
- Strong verbal and written communication skills with an ability to express complex technical concepts in business terms.
- Analytical, problem-solving and conceptual skills.
- Knowledge of secure code design principles and practices.
- Working knowledge of SAFE agile framework preferred.
- Solid teamwork and interpersonal skills. Ability to work well on cross-functional project teams and foster team commitment to tasks.
- Knowledge of agile practices in a cross-functional environment preferred.
- Ability to effectively adapt to rapidly changing technology and apply it to business needs.
- Ability to establish and maintain a high level of customer trust and confidence.
- Ability to provide high level of quality and productivity.
