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This position is responsible for coordination, implementation and enhancement of business-requested in-house and vendor software package applications, providing overall business function knowledge to projects and support, incorporating scaled agile framework. This position collaborates with vendors, company customers, IT colleagues, and other stakeholders to understand customer requirements and system interfaces, assess available technologies/vendor packages, and present solutions.
What You'll be Doing:
- Coordinates, Implements and configures in-house and vendor software applications.
- Develops interfaces to data provider/consumer systems and/or vendor software applications and assists in deployment of solutions.
- Optimizes processes and designs to meet SLA/functional requirements.
- Provides high-level technical consulting support on applications and interfaces.
- Coordinates with ITS Security and Infrastructure teams to ensure secure deployment of applications.
- Assists product owners in systems analysis and creation or updating of documentation for all business processes.
- Interfaces with the Product Owner and IT partners to develop acceptance criteria for projects features and user stories and ensures acceptance criteria are met.
- Works within the SAFe Agile framework and utilizes ITIL best practices.
- Participates with other IT members, customers and other stakeholders in new product reviews, tests and pilots.
- Performs feasibility studies/proofs of concept, to evaluate solutions.
- Assists in production support and maintenance of applications in accordance with ITIL as needed.
- Actively participates in all team Agile ceremonies.
- This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
What You Bring with You (Qualifications):
- Bachelor’s or equivalent.
- Any SAFe certification (SSM, SASM, SA, SPC, SPMPO).
- ITIL Foundations Certification.
- Prefer experience in business application design, development, installation, and modification.
- Knowledge of project management techniques is required (cross-functional experience is highly desirable).
- Familiarity with business systems.
- Experience as a team member on project teams in a cross-functional environment. Experience on Agile teams is preferred.
- Strong business knowledge, with hands-on experience managing in-house and vendor packages for the business.
- Strong verbal and written communication skills with an ability to express complex technical concepts in business terms.
- Analytical, problem-solving and conceptual skills.
- Knowledge of secure code design principles and practices.
- Working knowledge of SAFE agile framework preferred.
- Solid teamwork and interpersonal skills. Ability to work well on cross-functional project teams and foster team commitment to tasks.
- Knowledge of agile practices in a cross-functional environment preferred.
- Ability to effectively adapt to rapidly changing technology and apply it to business needs.
- Ability to establish and maintain a high level of customer trust and confidence.
- Ability to provide high level of quality and productivity.
