Technical Product Owner – Marketing Apps – Remote
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
About the Role
We are seeking a high-caliber Technical Product Owner to drive the evolution of our marketing automation and customer engagement platforms. In this role, you will bridge the gap between complex marketing strategies and scalable technical execution. You will own the product backlog and lifecycle from discovery to deployment, ensuring our technical ecosystem seamlessly supports advanced audience segmentation, automated customer journeys, and high-impact campaign execution.
If you are a collaborative tech-product champion who thrives in an Agile environment and excels at translating business growth, engagement, and retention goals into robust technical features, we want you on our team.
Responsibilities
- Strategic Alignment: Partner closely with marketing, business, and technical stakeholders to translate complex customer engagement requirements into actionable product features and user stories.
- Technical Collaboration: Collaborate with engineering and architecture teams to design and deliver scalable, reliable solutions across marketing platforms and system integrations.
- Lifecycle & Backlog Ownership: Own the product backlog, define clear acceptance criteria, and drive delivery across the entire Software Development Life Cycle (SDLC)—from initial discovery through to deployment.
- Agile Execution: Lead story refinement sessions with development and Quality Engineering (QE) teams to ensure clear alignment and execution readiness.
- Cross-Functional Orchestration: Proactively manage dependencies, mitigate risks, and align timelines across diverse, cross-functional teams.
- Prioritization: Balance and prioritize platform enhancements, technical debt, and operational tasks to directly support marketing goals (growth, engagement, and retention).
- Operational Support: Empower marketing stakeholders in their campaign execution by providing platform-specific operational support and training.
- Production Triage: Investigate and troubleshoot complex production issues across marketing applications and data integrations to ensure platform stability.
Qualifications
- Experience: 5+ years of experience as a Technical Product Owner or in a similar technical product management role, with a strong focus on supporting marketing technology (MarTech) or customer-facing platforms.
- Domain Expertise: Proven experience working with marketing campaign delivery platforms, applications, and supporting complex workflows (including audience building, scheduling, execution, and tracking).
- Agile Proficiency: Deep understanding of Agile methodologies with demonstrated expertise in backlog management, sprint planning, Jira, and leading Scrum ceremonies.
- Marketing Acumen: Strong ability to grasp marketing use cases, customer journeys, data segmentation, and their corresponding business impacts.
- Stakeholder Management: Exceptional capability to manage, influence, and communicate effectively with cross-functional partners across Marketing, Product, and Engineering teams.
- Data & Technical Literacy:
- Basic analytical skills with the ability to write SQL queries to validate data and inform product decisions.
- Solid familiarity with APIs and system integrations.
- Soft Skills: Outstanding communication, documentation, and prioritization skills, with a proven track record of managing multiple high-priority initiatives in a fast-paced environment.
- Availability: Ability to serve as a lead on-call resource on a rotational schedule to help triage priority production issues when they occur.
- Education: Bachelor’s degree required.
- Language: Advanced conversational English proficiency.
Preferred Additional Skills
- Hands-on experience managing email and mobile marketing ecosystems, tracking data from initial collection through campaign deployment to final analytics.
- Direct experience working with leading marketing automation platforms, specifically Airship.
- Familiarity with Customer Data Platforms (CDPs) like Amperity and integration platforms like SnapLogic.
- Deep understanding of advanced campaign orchestration, behavioral segmentation, and customer engagement workflows.
Join us and be part of this journey towards greater opportunities and brighter futures.
