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województwo mazowieckie, Polska
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.
At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.
We are seeking a strategic Product Owner to lead the evolution of our Data, Analytics & AI ecosystem. You will own the roadmap for D&I initiatives, ensuring we deliver seamless, automated customer service experiences while navigating complex stakeholder environments and critical technical migrations. It requires a strong understanding of our specific data ecosystems, integration patterns (e.g., between Genesys, Salesforce, and Snowflake), and AI capabilities to guide decisions and shape direction. Working across organizational boundaries, your focus is on aligning business priorities with technology, driving ownership, and orchestrating execution in a complex matrix rather than mere process coordination.
Product Vision & Strategy: Own the end-to-end roadmap for Analytics & AI solutions. Define the "what" and "why" to drive adoption, balancing the need for global standardization with the agility required for local market success.
Stakeholder & Change Management: Act as the primary interface for key market affiliates. Proactively manage the "Global vs. Local" dynamic, building business cases that demonstrate the value of Data, Analytics & AI to markets that may have established legacy solutions or strong operational preferences.
Lean Team Execution: Operates in a lean, cross-functional environment with shared resources. Influence outcomes and align workstreams without direct line management authority.
Who you are:
Deep expertise in delivering Data/AI/ML-driven solutions within highly regulated industries (Pharma, Life Sciences, or MedTech).
Conversational AI Expertise: Demonstrated experience designing, iterating, and optimizing complex, multi-turn conversational flows, including managing persona, tone, "barge-in" scenarios, and error handling to ensure natural interactions.
Voice-Specific UX (VUI): Proven track record in defining interaction design patterns that minimize latency and manage turn-taking, maintaining customer trust through robust fallback mechanisms.
Technical Migration Strategy: Experience leading products through telephony platform transitions (e.g., Cisco to Genesys) or modernization efforts, with a strong grasp of the operational impact on customer-facing teams.
Influencing Without Authority: Proven ability to drive product adoption in decentralized organizations, negotiating with resistant stakeholders by pivoting strategies to solve local pain points rather than forcing "one-size-fits-all" solutions.
AI/Analytics Product Lifecycle: End-to-end ownership from concept to production, including model development, deployment, and performance monitoring.
Strategic Delivery: Ability to translate complex market trends and business needs into actionable, high-impact product roadmaps.
Analytical Leadership: Data-driven decision-making, with the ability to perform complex requirements analysis and evaluate technology fit for large-scale enterprise environments.
Testing & QA: Expertise in end-to-end testing frameworks for chatbots & voicebots, including simulated call scenarios to validate flow logic and backend system integrations (e.g., Salesforce, Rexis).
Voice Orchestration: Proficiency with industry-standard conversational AI platforms (e.g., Cognigy, Genesys Designer, Google Dialogflow). Understanding of the technical integration of STT/TTS engines into enterprise telephony architecture.
NLU/NLP Optimization: Understanding of how to train/refine natural language models, including custom lexicon development, phonetic transcription tuning, and managing context-awareness for technical terminology and product names.
Stakeholder Diplomacy: Exceptional ability to act as a trusted advisor to global and local stakeholders. Proven capability to resolve conflict, facilitate workshops, and secure alignment in decentralized organizations.
Transformation Mindset: You are not just managing a backlog; you are leading a product transformation. You possess a strong coaching mindset, capable of championing accountability and connecting team development with business objectives.
Resilience & Adaptability: A track record of driving product adoption in complex environments where you must influence outcomes and roadmap decisions without direct line management authority.
Salary range 14,175 to 26,325 PLN gross per month based on the employment contract.
Annual bonus payment based on your performance (target 15%).
Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
Recharge Fridays (2 Fridays off per quarter available).
Take time Program (up to 3 months of leave to use for any purpose).
Vacation subsidy available.
Flex Location (possibility to perform our work from different places in the world for a certain period of time).
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
Stock share purchase additions.
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https://careers.roche.com/global/en/we-are-roche
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https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html
Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.
This position also offers an attractive benefits package.
Learn more about how we reward our employees at Roche.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
