Job Summary:
We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.
Core Duties:
Technical Product Expertise
· Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.
- Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
- Evaluate product performance and installation characteristics through structured testing and field validation.
- Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.
Field Engagement & Dealer Support
Conduct dealer visits, installer ride-a-longs, and technical evaluations.
- Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
- Diagnose installation challenges and provide recommendations to improve outcomes.
- Support strategic account visits and key product demonstrations.
Product Development & Validation
· Assist in prototype evaluation and product testing.
- Develop testing protocols for new products and product improvements.
- Benchmark competitive products and installation methodologies.
- Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.
Training & Knowledge Transfer
· Support the development of technical training content, installation standards, and best practices.
- Conduct technical workshops and installer training programs.
- Translate complex technical concepts into clear, repeatable procedures.
- Establish and maintain technical installation standards globally.
Competitive & Market Intelligence
· Monitor industry trends, competitive product developments, and emerging technologies.
- Perform competitive product evaluations and market benchmarking.
- Provide recommendations for future product roadmaps and innovation initiatives.
Basic Qualifications
Required Experience
- Minimum 10+ years of experience in:
- Paint Protection Film (PPF)
- Automotive Window Film
- Architectural Film
- Surface Protection Products
- Related installation-based industries
- Demonstrated experience working with multiple major film brands and installation methodologies.
Technical Competencies
- Advanced installation expertise across complex vehicle applications, including:
- Multi-piece bumpers
- Mirrors
- Headlights
- Roof applications
- Deep recess installations
- Bulk installation techniques
- Plotter-generated pattern workflows
- Strong understanding of:
- Adhesive systems
- Surface preparation
- Stretch behavior
- Film construction
- Post-heating requirements
- Product durability characteristics
- Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.
Communication Skills
- Ability to teach, coach, and mentor installers at varying skill levels.
- Strong presentation and training capabilities.
- Ability to communicate effectively with technical and non-technical audiences.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Former shop owner, lead installer, technical trainer, or product specialist.
- Experience supporting global markets and dealer networks.
- Experience working directly with product development, manufacturing, or quality teams.
- Multi-language capabilities are a plus.
- Improve adoption and installation consistency across key product categories.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
