Technical Product Support Analyst I - VIP

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Frontline Technical Product Support Analyst to join our global Product Support team, where innovation knows no borders. This team provides high-quality support to travel agencies using Sabre solutions, resolving complex operational issues and safeguarding strong customer relationships. It connects frontline technical expertise with internal product teams to ensure our customers remain productive, informed and confident. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Frontline Technical Product Support Analyst based in Montevideo, you will analyze, replicate and resolve technical challenges for travel agents navigating the Sabre reservations system. You will act as a critical liaison between internal teams to maintain rapid issue resolution, manage shift expectations, and recommend best practices that optimize customer workflows. This role demands sharp diagnostic skills, exceptional communication across multiple channels, and a high sense of urgency aligned with key performance goals.

What you'll do

• Analyze, replicate and resolve simple to complex technical issues for travel agents using the Sabre reservations system and software portfolio.
• Deliver support across phone, email and chat channels while maintaining clear, timely communication with internal and external teams to meet KPI goals.
• Act as a cross-functional liaison across internal departments to ensure prompt resolution of high-urgency and sensitive customer cases.
• Guide customers on best technical practices, system maintenance and application usability to improve efficiency and reduce friction.
• Leverage advanced diagnostic tools and practical AI-enabled workflows to streamline ticket routing, accelerate issue analysis and shorten resolution times.

What you'll bring

Required qualifications

• Professional fluency in written and spoken English.
• Practical experience troubleshooting software and general technical issues, with basic knowledge of XML and Microsoft Windows OS.
• Demonstrated problem-solving ability to analyze complex issues, make sound decisions, and multitask in a high-speed environment.
• Proven interpersonal and customer support skills across multiple contact channels (phone, email, chat).
• Flexibility to work various schedules, including different shifts and weekends, to support continuous customer operations.

Preferred qualifications

• Global Distribution System (GDS) experience (Sabre, Galileo, Amadeus) and general travel industry knowledge.
• Knowledge of macOS platforms.
• A strong drive to continuously learn and adapt to new software, diagnostic tools and technologies.

Benefits that support you

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.