Technical Program Associate or Manager

Accountabilities

You will oversee the technology-related aspects of program launches and contribute to the continuous improvement of systems used in field operations. Your responsibilities will include:

• Lead end-to-end technical delivery for new program launches, including scoping, requirements gathering, system configuration, implementation, quality assurance, testing, troubleshooting, and closeout.

• Partner with Operations, Product, Research, Engineering, and Data teams to ensure technical systems support program objectives and function reliably in field conditions.

• Debug and resolve issues across the technology stack, including recipient databases and offline survey applications.

• Scope and manage cross-functional systems improvements that increase operational efficiency, scalability, and the recipient experience.

• Analyze, structure, and interpret program data to generate actionable insights and support operational decision-making.

• Ensure systems and workflows comply with data protection, privacy, and financial control standards.

• Coordinate technical training and onboarding for operations staff and other collaborators.

• Manage project timelines, stakeholders, dependencies, and deliverables while maintaining clear communication across teams.

• Lead retrospectives following program launches and technical incidents, identifying root causes and opportunities for improvement.

• Contribute to system design and implementation decisions, balancing technical considerations with operational realities.

Requirements

The ideal candidate combines strong project management and analytical capabilities with a genuine interest in technology, systems design, and operational problem-solving. You should be comfortable working across diverse teams, navigating unfamiliar environments, and translating complex technical concepts into practical solutions.

• At least 3 years of professional experience in a relevant field, such as project management, product management, data analytics, international development, or management consulting.

• Fluency in English, both written and spoken.

• Strong project management skills, including experience managing timelines, stakeholders, and complex deliverables.

• Strong data analysis capabilities, with the ability to extract, clean, manipulate, and interpret data to inform operational decisions.

• Advanced working knowledge of Microsoft Excel or Google Sheets.

• Intermediate proficiency in a programming or scripting language, ideally Python, to automate workflows, validate data, or implement business logic. This is not an engineering or data science position.

• Strong interest in technology, systems design, and building practical solutions.

• Excellent attention to detail and the ability to validate data rigorously and creatively.

• A structured approach to problem-solving, with the ability to identify root causes and develop lasting solutions.

• Strong communication and collaboration skills, including the ability to explain technical concepts to both technical and non-technical stakeholders.

• Ability to work inclusively with colleagues and partners from varied social, national, and cultural backgrounds.

• Demonstrated emotional intelligence, problem-solving ability, project management, follow-through, and commitment to fostering an inclusive environment.

• Preferred, but not required: Experience working with relational databases such as SQL.

• Preferred, but not required: Knowledge of languages spoken in countries where programs operate, such as Swahili, French, or Portuguese.

• Alignment with a mission focused on supporting low-income and historically marginalized communities is essential. Personal or professional experience within these communities is welcomed and strongly encouraged.

Benefits

• Competitive compensation: Salary is determined by role level, location, and cost of living, using an external salary benchmarking methodology.

• Associate-level base salary: US $92,400, UK £56,800, or Kenya $52,400.

• Manager-level base salary: US $107,070, UK £70,250, or Kenya $72,550.

• Performance bonus: 10% target bonus at both Associate and Manager levels.

• Equitable compensation philosophy: A no-negotiation policy designed to promote fair and consistent pay across roles.

• Professional growth: Opportunity to join at Associate or Manager level depending on experience, technical skills, and demonstrated judgment.

• Meaningful impact: Contribute to technology and operational systems that help deliver humanitarian assistance more effectively.

• International collaboration: Work with multidisciplinary teams across different countries and cultural contexts.

• Travel opportunities: Approximately 1–2 trips per year to countries of operation for team retreats or field visits.