Technical Program Manager

Summary

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

The Program Manager role serves as a conduit for communication between executives, department leaders and the program team to define, prioritize and deliver dev execution programs, and will support large initiatives that involve multiple stakeholders and span across corporate teams.

As a Technical Program Manager you will own the program plan and help the teams to achieve their delivery. Additionally, you will support the standardization of processes and tools across various projects and programs in the Product Development and Operations organization.

You will work in a highly collaborative environment in agile, cross-functional teams. As a Senior Program Manager, you will support/coordinate key processes as Coordinating release and patch deliveries, Production Readiness, enable the teams, and work together to resolve challenging problems and achieve the agreed goals.

You will manage stake-holders communications, be responsible for generating and maintaining a program/release plan, and highlighting any risks or impediments that will put the release in jeopardy.

This position reports directly to the Director of Program Management.

Job Description

The day-to-day:

• Be a servant lead, helping the teams to deliver programs on time to the quality mark.

• Understand Software development processes. 

• Have a natural focus on getting things done in a timely manner.

• Be comfortable working in a rapidly changing agile environment

• Manage stakeholders proactively. 

• Communicate status to management verbally and/or written.

• Facilitate and lead meetings, including identification of action items and follow up.

• Prepare and maintain project/release schedules with all critical tasks and related milestones.

• Identify, analyze, and prioritize project risk and develop response plans.

• Utilize software such as, JIRA, Aha!, Confluence, Zoom, g-suite, etc.

Required Skills:

• Demonstrated technical aptitude and strong analytical skills with 1 to 3 years of success managing technology projects including new, existing, or legacy infrastructure, cross-functionally with cloud operations, product management, engineering, customer success, marketing, support, services, sales ops, infosec, finance, and other teams within globally distributed organization.  
• Expertise in Agile environments, specifically utilizing SCRUM and KANBAN, knowledge of AWS services and Kubernetes 
• Deep knowledge and experience in risk management.
• Ability to balance the needs of multiple stakeholders and ‘Make Things Happen’.  Possess keen sense of personal accountability and proven track record of being a strong team player.  Comfort being in a dynamic role that is not always fully defined and that will mature with our internal processes and solution offerings.  Ability to influence others and bridge gap, executing with a positive, result-focused attitude.
• Excellent written, verbal, and collaboration skills, including presentation skills.  Lead discussions and flush out details required to enable successful project planning, execution, and delivery.  Ability to clearly communicate functional and technical requirements to a remote team.  Timely response procedures and understanding of a sense of urgency.
• Experience using business applications and integrations such as JIRA, Confluence, Slack, Zoom, Aha, g-suite, and scheduling meetings with attendees spanning many timezones.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.