Technical Program Manager, Software Engineering

Accountabilities

• Define clear goals and desired outcomes for engineering initiatives, building alignment and a shared vision across working groups and partnering with Engineering leaders to address constraints and establish practical workarounds.
• Coordinate multidisciplinary software engineering teams through regular reviews, status checkpoints, and ongoing collaboration across Development, Quality Assurance, Site Reliability Engineering, DevOps, Product, and senior leadership.
• Build and maintain comprehensive program plans covering tasks, dependencies, milestones, critical paths, and risk registers while managing multiple concurrent workstreams.
• Establish a consistent reporting cadence using executive summaries and detailed status updates to provide stakeholders with clear, high-signal visibility into program progress and challenges.
• Define measurable standards for program success, establish baselines, instrument delivery and quality signals, and use data to identify emerging issues rather than simply reporting activity.
• Identify technical, resource, operational, and other program risks early, develop mitigation strategies, conduct checkpoints and milestone reviews, and provide transparent reporting to senior leadership.
• Manage program changes through impact assessments, clear communications, stakeholder alignment, and timely decision-making.
• Build strong, trust-based relationships across the organization while developing a deep understanding of the technical ecosystem and influencing decisions that support successful program outcomes.
• Navigate healthy conflict, present viable options, build consensus, and maintain momentum when teams or stakeholders have competing priorities.
• Use program management tools such as JIRA to maintain optimized workflows, accurate project data, and a reliable single source of truth for program activities.
• Perform additional program management responsibilities as needed to support engineering and organizational priorities.

Requirements

• You have a bachelor’s degree in Computer Engineering, Computer Science, or an equivalent technical field, with relevant professional experience also considered.
• You bring 5+ years of Technical Program Management experience within a Software as a Service (SaaS) company and an engineering organization.
• You have engineering leadership experience within a SaaS platform or cybersecurity environment, or sufficient technical depth to confidently participate in architecture and software design discussions.
• You have a strong understanding of standard software development practices, including Agile, Scrum, and release management.
• You have experience working with cloud-scale infrastructure, software components, and product architecture, with familiarity with hyperscaler services such as Amazon Web Services (AWS).
• Experience with cloud migrations and multi-cloud or hybrid-cloud environments is strongly preferred.
• You have experience with release engineering, Continuous Integration/Continuous Delivery (CI/CD), or deployment automation programs and have improved how software is delivered, not simply what is delivered.
• You have experience delivering programs in regulated or audited environments such as Federal Risk and Authorization Management Program (FedRAMP), System and Organization Controls 2 (SOC 2), International Organization for Standardization (ISO) 27001, General Data Protection Regulation (GDPR), or comparable frameworks.
• You are experienced in defining and instrumenting delivery metrics such as DevOps Research and Assessment (DORA) metrics, flow metrics, or equivalent measures and using them to drive decisions.
• You can clearly communicate product and project technology concepts to stakeholders at all organizational levels.
• You are comfortable operating independently in a fast-paced, high-growth environment, defining details without close supervision, and delivering high-impact outcomes amid ambiguity.
• You demonstrate strong technical curiosity and a willingness to continuously learn and understand the ecosystem in which you operate.
• You have experience collaborating with globally distributed teams, particularly within fully remote environments, while maintaining accountability for deliverables.
• You possess excellent written and verbal communication skills and can communicate concisely and effectively within a highly collaborative, fast-moving organization.
• You are highly proficient with JIRA and can use it to optimize workflows, maintain accurate reporting data, and establish a reliable source of truth for program activities.
• You demonstrate strong stakeholder management, influencing, conflict resolution, analytical, and organizational skills.

Benefits

• Annual base salary ranging from $150,000 to $225,000 for roles based in California, Colorado, Maryland, New Jersey, Washington, and New York.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan.
• Life insurance coverage.
• Paid Time Off (PTO).
• Flexible, full-time remote work for eligible employees in approved U.S. states, with hybrid options available from offices in Austin, Texas, and Tampa, Florida.
• Unlimited PTO supporting work-life balance.
• Opportunities for professional growth and career advancement.
• A collaborative, kind, and curious work culture.
• The opportunity to lead high-impact engineering programs supporting a large-scale cloud software platform.
• Please note that this position is not eligible for visa sponsorship.
• Due to operational policies, the position cannot be filled by candidates residing within the city limits of Chicago; candidates outside the city or willing to relocate independently may be considered.