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Technical Programs Specialist
Role Purpose / Mission
The Technical Services Program Specialist reports to the TechCenter and supports Webco’s technical product quality systems, product development, special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.
Key Responsibilities
- Prepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.
- Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.
- Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.
- Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.
- Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.
- Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.
- Assist in the execution of first time orders, trials, and sample order production.
- Assist in product and claim investigations and assist in preparing TechCenter/Customer reports.
- Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.
Core Competencies & Skills
Competency
Description
Core Tools & OEM Reporting
Understanding of OEM technical reporting and quality tools including APQP, FMEA, MSA, PPAP, FAI, and customer-specific documentation requirements.
Document Control & Records Management
Ability to manage controlled documentation, version control, retention, archiving, distribution, and sensitive project data according to company policy and project procedures.
Technical Metallurgy & Lab Skills
Knowledge of metallurgical analysis, sample preparation, preliminary laboratory testing, and documentation of technical findings.
Industry Specifications & Standards
Understanding of production standards such as ASTM, ASME, NACE, ISO 9000, IATF 16949, and how those interact with non-standard customer requirements.
Quality Systems & Compliance
Knowledge of quality-system requirements, documentation control, audit support, customer deliverables, and compliance expectations.
Problem Solving & Analytical Skills
Effectively identifies, troubleshoots, and resolves technical, production, documentation, and data-related issues while interpreting standards and large data sets accurately.
Systems & Technical Tools Proficiency
Proficient in Word, Excel, Adobe Acrobat, SAP, SharePoint, email, central calendar systems, and advanced document formatting.
Communication, Project Support & Collaboration
Strong verbal and written communication, technical report preparation, cross-functional collaboration, and support of quality, production, documentation, and improvement initiatives.
Character Attributes / Soft Skills (Aligned to Webco Core Values)
Attribute
Description
Teamwork
Collaborates effectively across plants and departments, including Technical Services, Quality, Sales, Engineering, production planning, and operations.
Trust & Integrity
Maintains accuracy, transparency, confidentiality, and accountability when handling investigations, controlled records, and sensitive project data.
Embrace Change / Value Timing
Manages multiple stages of program documentation, customer requirements, project data books, and technical support while prioritizing what is most critical.
Agility
Adapts quickly to changing priorities, urgent technical requests, customer requirements, and documentation deadlines.
100% Engaged
Takes ownership of assigned tasks and follows through with accuracy, discipline, timeliness, and attention to detail.
Drive
Demonstrates urgency in ensuring project data books, customer documentation, technical reports, and quality records are completed accurately and on time.
Confidentiality
Safeguards confidential information and handles sensitive data with discretion, integrity, and alignment to company policy.
Performance Indicators / Success Metrics
- Timely, accurate recording and distribution of OEM reporting documents, and controlled technical records.
- Accurate and complete documentation of technical findings, customer requirements, project data, and material or master-data information.
- Successful execution of new-product/program technical requirements, customer documentation requirements, and document-control deliverables.
- Effective support of laboratory, production, quality, and documentation projects that improve quality, efficiency, accuracy, or customer confidence.
- Positive feedback from plant operations, Technical Services leadership, Plant Quality, production planning, sales, engineering, and customers.
- Effective use of SharePoint, ETQ, SAP, Microsoft Office, Adobe Acrobat, and document-control systems to reduce data, documentation, and order-fulfillment errors.
Required & Preferred Qualifications
Required:
- High School Diploma; coursework in Quality Assurance, Quality Systems, Metallurgy, Document Control, Business Administration, or a related field desired.
- Prior experience or internship in metals manufacturing, a manufacturing environment, a quality department, technical services, or document-control role.
- Knowledge of ISO 9000, IATF 16949, Technical Services standards, company policies, customer requirements, and controlled-document practices.
- Strong analytical and problem-solving skills with technical/mechanical aptitude and the ability to interpret standards, project data, and large data sets accurately.
- Expert proficiency in Microsoft Word, Excel, Adobe Acrobat, SAP, SharePoint, ETQ, email, central calendar systems, and routine office equipment.
- Advanced document-formatting capability and proven ability to produce accurate internal documentation, technical reports, customer records, and project files.
- Excellent organization, planning, detail orientation, multi-tasking ability, and capability to manage work independently with minimal supervision.
- Excellent interpersonal, written, and oral communication skills with the ability to collaborate across internal departments and external customers.
- Ability to safeguard confidential or sensitive project information with discretion, integrity, and compliance with company policies and project procedures.
Preferred:
- Associate or bachelor’s degree in engineering or a technical discipline.
- Post-high school education or additional coursework in quality systems, metallurgy, document management, business, or manufacturing technology.
- Experience with Non-Destructive Testing (Eddy Current, Ultrasonic), hands-on metallurgical/lab work, or application of Core Tools to new OEM program development.
- 5+ years of manufacturing experience. Webco experience is preferred.
- Previous experience managing project data books, customer document transmittals, SharePoint libraries, controlled records, or client documentation systems.
Typical Physical Demands
- Work a minimum of 8 hours per day on a regular basis; additional hours may be required based on workload, position needs, or department requirements.
- Requires prolonged periods of sitting, monitoring computer screens and displays, and using keyboard/mouse or other office equipment for routine tasks.
- Full range of body motion may be required, including lifting, bending, twisting, kneeling, pushing, pulling, stooping, squatting, standing, and walking.
- Frequent walking and/or standing on concrete floors may occur; position may require walking distances of up to 2 miles in a manufacturing facility.
- Corrected vision and hearing within normal ranges are required.
- Unassisted lifting of objects weighing 5–50 lbs. may be required depending on lab, production, or documentation-support activities.
- Frequent hand positions may be used for turning, twisting, manipulating lab equipment, keyboarding, mouse use, document handling, and computer work; must be able to manage stress under deadlines or production emergencies.
Typical Working Conditions
- Reports to Steven Miklos - TechCenter Organization.
- Split time between both Kellyville and Mannford stainless plants and TechCenter
- Split time primarily between indoor office, technical/lab, and manufacturing areas depending on project, documentation, quality, and production-support needs.
- Manufacturing-floor exposure may include loud and prolonged noise, moving equipment, machines, overhead cranes, and extremely loud changing sounds caused by metal tubing during processing.
- Exposure to high summer temperatures (95–110°F) and cold temperatures may occur depending on outside conditions and manufacturing-area requirements.
- Required PPE includes hearing protection, safety glasses with side shields, steel-toed shoes, and other safety equipment as appropriate while in manufacturing facilities.
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