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Costa Rica
Onsite
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.About the Role
We’re looking for an Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point of contact during the pre-launch period, leading end-to-end implementation while ensuring scope, quality, and project KPIs are met. You will serve as a solution consultant, bridging the gap between R&D, Product, and the client to ensure global enterprises extract maximum value from our AI-driven orchestration.
What You’ll Do
Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support
About You
Basic Qualifications
3+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation
3+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises
Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively
Lead complex conversations and manage senior stakeholder expectations
Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
Preferred Qualifications
Bachelor’s degree in Business, Information Systems, Industrial Engineering, or a related field
2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context
Familiarity with NoSQL/SQL database and Postman
Familiarity with Agile methodologies and the software delivery lifecycle
Availability and flexibility to work during US hours
Industry knowledge of HR Tech Industry
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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