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Remote - Florida, United States, United States of America
Onsite
Function
ProductWe’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The Team
Hitachi Vantara is one of the global leaders in data-driven solutions for commercial and industrial enterprises. Within the Technical Publications group, our goal is to provide an information experience that allows our users to learn and use our products quickly and easily. Easy-to-follow user documentation, including contextual help, videos, and digital media, is a big part of our user’s learning, and we’re constantly transforming the way our customers view content by investing in researching content consumer preferences and the latest content delivery and digital media technology trends.
We are seeking a visionary and results-driven Technical Publications Senior Manager to lead our global content strategy and documentation teams. In this role, you will define the future of our product documentation, developer portals, and content translation efforts. You will bridge the gap between complex engineering, product management, and our end-users, ensuring our documentation is a competitive advantage.
The Role
· Strategic Leadership: Define and execute the long-term vision for technical publications, aligning content strategy with product roadmaps and company OKRs.
· Team Management: Recruit, mentor, and scale a high-performing team of technical writers, information architects, and localization specialists.
· Process Optimization: Modernize our content infrastructure. Implement and manage modern CCMS platforms, AI-driven search, and automated publishing pipelines to increase efficiency.
· Cross-Functional Collaboration: Partner closely with Engineering, Product Management, UX, and Customer Success to ensure documentation is integrated seamlessly into the user journey.
· Quality & Metrics: Establish industry-standard KPIs (e.g., CSAT scores, time-to-first-value, deflection metrics) to measure content effectiveness and drive continuous improvement.
What You’ll Bring
· Experience: 15+ years of experience in technical writing, with at least 6+ years managing global technical writing teams in the unstructured data storage (S3 and NAS/File), SaaS, or hardware industry.
· Technical Acumen: Ability to understand complex technical architectures, APIs, and developer tools. Familiarity with modern authoring tools (e.g., SDL Tridion, Git, Markdown-based workflows).
· Communication Skills: Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, actionable, and user-centric content.
· Data-Driven Mindset: Experience using analytics and customer feedback to iterate on content and prove ROI.
· Education: Bachelor’s degree in Technical Communication, Computer Science, or a related field.
#LI-GG1
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.