What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
Join a highly motivated team in Charlotte, USA, where local expertise meets the global knowledge and values of the Plansee Group.
Position type: Exempt
POSITION SUMMARY: In this role, you will be the bridge between our sales team, technical engineers, and valued customers by creating technical/commercial proposals for cutting tools and customized tooling solutions. Your professional and analytical skills will be used to analyze customer requirements and deliver timely, accurate information that maintains CERATIZIT’s competitiveness in the marketplace while maintaining high-quality standards and delivery performance. You will be responsible for pricing special tools and tooling packages, ensuring that pricing is consistently in line with CERATIZIT’s profitability and financial targets and is competitive within the market. In addition, you are empowered to drive continuous improvement activities and improve processes aimed at simplifying working procedures and strengthen collaboration across other teams throughout the organization as well as with external suppliers and partners.
RESPONSIBILITIES/DUTIES:
- Support custom tooling quotes from initial customer inquiry, concept development through quotation, order placement, and tool delivery. This includes generating, maintaining accurate quotations, calculating new tool cost estimates, and reviewing existing tooling to ensure target margins are consistently achieved.
- Coordinate quotation activities to deliver timely, accurate, and commercially sound quotes for both existing customers and new business opportunities.
- Provide effective communication with customers and CERATIZIT’s Sales Engineers to manage customer expectations, timelines, and technical requirements throughout the quotation and ordering process.
- Interface internally with support staff, in conjunction with sales engineers, on issues of pricing, application engineering, design engineering and order processing to create positive customer experiences.
- Act as a liaison between CERATIZIT subsidiaries and external suppliers on issues relating to custom-engineered product orders and continuous improvement initiatives.
- Maintain positive and open communication regarding the coordination of quotations with engineering and manufacturing teams across the company as well as third-party suppliers.
- Establish, maintain, and continuously improve robust quotation processes and procedures with the focus on quotation consistency in the areas of: RFQ validity and verification, Bill of Material (BOM) accuracy, technical drawing validations, historical cost references, and final cost data and documentation.
EDUCATION/EXPERIENCE:
- 3+ years of experience in cutting tool and tooling solutions; knowledge in the application of metalworking tools across a range of materials and manufacturing processes is a plus
- Technical knowledge of metal cutting tooling solid analytical, troubleshooting, and problem‑solving capabilities a plus.
- Demonstrated ability to operate effectively in a customer‑focused environment, balancing technical requirements with commercial objectives.
- ERP experience preferred (SAP strongly desired) with the ability to work accurately in structured quoting, costing, and order-management systems.
- Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Teams), with the ability to analyze data, prepare professional communications, and support cross‑functional collaboration.
- Ability to work collaboratively in cross‑functional teams, while also demonstrating initiative and accountability when working independently.
- Strong communication and interpersonal skills, including the ability to listen actively, convey technical information clearly, and engage effectively with customers, sales teams, and internal stakeholders.
- High level of urgency, adaptability, and resilience, with the ability to perform effectively under time pressure and manage multiple priorities while meeting tight deadlines.
- Commercially astute and customer‑centric, with an understanding of margin management, value engineering, and long‑term customer relationships.
- Excellent organizational, time‑management, and prioritization skills, with attention to detail and a structured, process‑driven approach.
- Bachelor’s degree in Engineering (Manufacturing, Mechanical, Industrial, or related discipline) or equivalent combination of education and hands‑on industry experience.
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Recruitment Team | career.usa@ceratizit.com
CERATIZIT USA LLC
