About this role:
The Technical Sales Account Manager leverages technical specialties to provide customized solutions, directly addressing client requirements. This role balances technical problem-solving with strategic account management, ensuring client satisfaction through tailored solutions and proactive account oversight.
Responsibilities
- Develop close working relationships with the technical community of new or under‑developed customers; identify, penetrate, and build relationships with key decision makers leading to new opportunities.
- Drive application development and innovative formulation, mainly for no dairy Beverage and no dairy categories.
- To develop and/or coordinate new formulas development in compliance with Local Latam Legislations, established target costs, goals, client/consumer needs and Tate Guidelines
- Lead customer projects, providing technical expertise and support to develop high‑quality, cost‑effective, and fit‑for‑purpose solutions.
- Partner with sales teams to identify and shape new opportunities, building a strong project pipeline.
- Manage pipeline with the Commercial team, ensuring accurate delivery forecasts, evaluating and mitigating risks, and ongoing adjustments to volume and revenue projections
- Understanding customer needs, culture, capabilities, structures, and processes to support solution design, pipeline development, and technical strategies, anticipates customer and market needs
- Provide customers with technical support related to processing issues or challenges.
- Follow and share market intelligence and industry trends to contribute to solution development.
- Promote Tate & Lyle’s technical leadership by presenting new product ideas and technologies to existing and potential customers, including at technical symposiums.
- Support customers in using Tate & Lyle ingredients by leveraging knowledge of the ingredient portfolio and applications
- Create recognition for Tate & Lyle’s ingredients and technologies by developing and fostering industry relationships (including trainings and Workshops)
- Work cross‑functionally within Tate & Lyle to ensure customer performance goals are met.
- Be the partner for colleagues by driving technical discussions, sharing expertise across the technical community and team, and building connections with the global community to promote knowledge exchange.
Key Competences
- Good understanding of food companies, processing conditions, and formulation/processing challenges.
- Combines technical expertise with insights into the external environment and customer business to drive commercially astute decisions aligned with strategic objectives.
- Think creatively, analytically, and holistically to explore problems and generate impactful technical solutions.
- Conducts rigorous, high‑quality research aligned with scientific and professional standards, elevating Tate & Lyle’s reputation.
- Adapts processes and approaches to customer needs; develops best practices and ensures alignment across teams.
- Leverages stakeholder understanding to influence, align, and engage internal and external partners.
- Takes accountability for delivering high‑quality, timely, and commercially successful solutions.
- Identifies and seizes new opportunities, converts plans into actionable steps, monitors progress, and drives continuous improvement.
- Drive cross‑functional teams accountable for cost discipline, realistic timelines, and timely, high‑quality responses to customer needs.
- Act as a proactive business contributor by identifying and bringing forward relevant insights, supporting the development (VOCs, NPDs, Innodays), and leading the creation and refinement of workflow.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
