As a Technical Sales Engineer at Nordson EDI, you’ll partner with Regional Sales Managers (RSMs) to grow the business and help customers adopt new technologies. You’ll prepare quotations, maintain sales opportunities in C4C, confirm customer specifications, and process accurate, timely orders. Working with customers and cross-functional teams, you’ll coordinate order updates, payments, and shipping requirements from quotation through fulfillment.
Essential Job Duties and Responsibilities
- Prepare customer quotations for assigned regions and maintain sales opportunities in C4C.
- Use customer specification questionnaires to confirm requirements, verify alignment with quotations and purchase orders, and enter orders for engineering and production.
- Coordinate warranty claims with RSMs, customers, and internal teams.
- Follow up with customers on order changes, payments, and shipping instructions.
- Host customer visits at headquarters in support of assigned RSMs and other teams, as needed.
- Recommend priority products that meet customer needs and help customers transition from lower-priority products where appropriate.
- Travel to customer sites to support RSMs in technical meetings.
Education and Experience
- University degree or diploma in business or a relevant technical field.
- At least 5–7 years of experience managing and supporting customers in a sales environment.
- Knowledge of international business practices and demonstrated experience managing customers across regions.
- Strong organizational skills and the ability to prioritize high-impact work.
- Strong interpersonal and relationship-building skills.
- A proactive approach and the ability to make data-driven decisions.
- Ability to work effectively under pressure and meet tight deadlines.
- Enthusiasm for the industry and building a strong professional network.
Working Conditions and Physical Demands
Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated: 20% - 25%
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