Job Description:
This position is located in Troy, Ohio, reports to the Supervisor, Order Entry and Quotations and will have responsibility for generation of quotations for the ITWFEG brand portfolio by utilizing project specifications, drawings, and kitchen layouts. The candidate must be a highly organized individual capable of multitasking in a fast-paced customer service environment and must be a self-starter who has the ability to manage an assigned territory by providing accurate quotations and reliable technical information to the Food Service Dealers, Consultants, End Users and Independent Rep Groups in the area. They should be able to develop relationships of mutual respect within the assigned customer base who will view this person as a valuable resource and first point of contact for product information.
The candidate will be preparing quotations for major projects and/or highly technical or non-standard equipment and should possess the technical knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. They will have regular contact with a variety of people often at senior levels in the Food Service industry where improper handling could have an adverse effect on operating results.
Responsibilities:
- Prepare timely, accurate quotations for Food Service Dealers, Territory Sales Managers, Retail and National Account Managers, Independent Rep Groups, and Product Line personnel using the AutoQuotes computerized quotation system.
- This individual will act as an intermediary between Food Service Dealers, Territory Sales Managers, Independent Rep Groups, Consultants, and the Customer Care Team in resolving project document discrepancies to enable generation of accurate quotations and resolution of pricing.
- Must possess a working knowledge of all Hobart/Traulsen/Baxter/Vulcan/Somat current and discontinued product lines, accessories, parts, and their relationship to specific devices and systems in order to accurately converse on required technical and professional levels with internal and external customers.
- Will maintain a detailed list of approved, non-published special engineered features and options for the Hobart/Traulsen/Baxter/Vulcan/Somat products to include pricing and descriptions to be used in generating quotations and to assist Customer Care in reconciling pricing on orders.
- Must interface with various plants and engineering to resolve design issues and problems to assist in order clarification and be able to detail any field requests for new options or products being submitted for feasibility and pricing.
- Possess or develop a working knowledge sufficient to research competitor’s equipment and accurately and effectively generate quotations for alternates. Must work with Product Line Managers to provide reference material to enable consistent selection of alternates by all ITWFEG personnel who generate quotations.
- Should become proficient in the use of the ITW Toolbox by participating in webinars and training sessions to enhance the skills required to assess processes and recommend improvements to current procedures. Must be willing to participate on cross functional teams and actively participate by employing knowledge gained from the study of the ITW Toolbox.
- Must attend and actively participate in Food Service Industry Trade Shows, company sponsored professional sales and product training sessions to develop professional sales techniques and expand product knowledge on existing and new products. Participate in formal training (Advanced Product Training, Dealer School & Consultant Services School) of external and internal personnel on specification review and quotation generation
- Must develop a working knowledge of the CRM Project Management System to be able to populate the database which is used by Sales, Product Lines and Consultant Services and become proficient in the use of the SharePoint document management system.
- Back-up for other assigned territories, as needed.
Minimum qualifications:
- Associate degree in Business Administration/Marketing or related fields or equivalent experience
- Customer Service Team Lead experience
- 3-5 years’ experience in sales or technical support and Customer Service
- Technical ability in reading and interpreting project documentation which includes kitchen layout drawings, specifications and equipment schedules
- Proficiency in Microsoft Office products including Word, Excel, Outlook and Dynamics CRM
- Effective oral, interpersonal, and written communication skills
- Excellent Teamwork, Time Management, Organizational, Follow Up, and Planning Skills
- Highly motivated, self-starter and results oriented
- Ability to function in a team environment and utilization of cross-training
Preferred Qualifications:
- BS or BA in Business or Marketing
- Food Service industry knowledge
- Management experience working with performance objectives and goals
- Familiarity with AutoQuotes
- SharePoint Document Management skills
- Experience with Customer Relationship Management systems
Compensation Information:
The specific hiring rate will depend on the applicants' qualifications and experience.
$70,000 - $80,000
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
