About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary
As a Technical Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Screening teams. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze teams and screeners metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.
You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting the setting up of new specializations, supporting the screening capacity planning, hiring and coaching Screeners, and overall quality of talent entering the platform in the Business verticals. In addition, you will maintain clear documentation of all screening team policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Leading and managing Screening teams to achieve performance metrics and quality targets.
- Minimizing team turnover and maximizing team member satisfaction.
- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
- Managing internal team projects.
- Planning, creating, and releasing new team initiatives and process updates.
- Working with vertical subject matter experts to optimize tasks and screening step content.
- Supporting Vertical Lead in vertical initiatives.
- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.
- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
- Creating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.
- Providing guidance and feedback to analytics teams to improve reporting across technical screening.
- Monitoring talent screening passing rates, activation speed, and other key metrics.
- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
In the first week, expect to:
- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
- Meet key stakeholders to understand business priorities and the Screening team’s objectives.
- Shadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.
In the first month, expect to:
- Develop a solid understanding of the end-to-end talent journey, from application through activation.
- Learn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.
- Build effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.
In the first three months, expect to:
- Independently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.
- Monitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.
- Take ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.
In the first six months, expect to:
- Serve as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.
- Introduce process improvements that enhance efficiency, quality, or scalability.
- Become a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.
- Provide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.
In the first year, expect to:
- Be recognized as a trusted operational expert within the Screening Operations team.
- Help shape new screening processes, operational standards, and scalable ways of working.
- Drive meaningful operational improvements through collaboration, data insights, and continuous process optimization.
- Contribute to a culture of ownership, accountability, collaboration, and operational excellence.
Qualifications and Job Requirements:
- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
- Bachelor’s degree in business or a related field is required.
- Experience in the IT field is preferred.
- Experience with SDLC is preferred.
- Excellent analytical skills.
- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
- Outstanding team leadership and mentoring skills
- Resourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.
- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.
- Ownership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.
- Quality. You take pride in everything you deliver as a reflection of yourself.
- You must be a world-class individual contributor to thrive at Toptal.
