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Lebanon, New Jersey, United States
Onsite
Not Available
Technical Service Engineer
Hypertherm Associates is a global, 100% Associate-owned manufacturer with an exciting opportunity for a Technical Service Engineer to join our growing team.
Hypertherm Associates is a 100% Associate-owned, global manufacturer with an exciting opportunity for a Technical Service Engineer to join our growing team. We are a global leader in providing advanced industrial cutting solutions, offering a collaborative work environment, strong no layoff philosophy for over 58 years!
The Technical Service Engineer is a direct link between Hypertherm and our Customers and Channel Sales Partners. Our Technical Service Engineers provide timely and accurate technical service support to assist customers with technical and product applications issues. Service Engineers are integral to ensuring Hypertherm’s position as an industry benchmark for technical services and promotion of our total value proposition to customers.
As a Technical Service Engineer, you will:
Support Hypertherm products for customers through in-house or on-site troubleshooting, consultation or repair to enable system integration, identification of root cause issues, and further customer hands-on knowledge on technical issue resolution
Professionally and effectively deliver technical product training to customers covering usage, maintenance and optimization of Hypertherm products to establish and strengthen self-sustaining technical capabilities of customers
Provide individualized account support to facilitate resolution of account service or application issues and develop a long-term service partnership with target channel partner and end user accounts
Accurately document all key work activities with a technical problem-solving and knowledge library building mindset
Mentor others through on-the-job training, product and process knowledge to foster development of short-term capabilities
Who you are and what you bring:
Bachelor’s degree in an engineering discipline with 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field
High level of self-drive, excitement in learning new technologies
Strong desire to excel in a customer-facing environment
Preferred knowledge, experience or skills that differentiate you:
Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering
Location: Onsite -Lebanon, NH
Travel: up to 40%
Besides our incredible culture, some of the benefits you can expect with a career at Hypertherm:
Global, 100% employee-owned company for over 50 years
Profit-Sharing
Employee Stock Ownership
Five days/year Community Service Time
Strong commitment to Environmental Stewardship
Stable, growing organization with a no-layoff philosophy
Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
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At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment. If our mission resonates with you, but you don’t meet all posted requirements, we encourage you to still apply. We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents. For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying.