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Edmonton, Alberta, Canada
Hybrid
Make Your Impact:
As a Technical Service Manager, you’ll lead a specialized team of Mechanical Inspectors across Finning’s territory, ensuring our customers’ most critical assets operate safely, reliably, and efficiently. You’ll be at the forefront of solving complex technical challenges, strengthening customer partnerships, and delivering measurable results in the field.
This is more than a leadership role—it’s an opportunity to influence fleet performance, shape service strategy, and elevate customer success in one of the most demanding and rewarding industries.
What You’ll Do:
Lead with purpose – provide day-to-day leadership, direction, and safe deployment of Mechanical Inspectors supporting high-impact field operations
Champion safety & performance – ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards
Elevate your team – build, coach, and develop a high-performing team through mentorship, feedback, and hands-on leadership at customer sites
Be a trusted partner – collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance
Solve what matters – lead escalation and resolution of complex product issues, using data insights to drive sustainable, long-term improvements
Own the customer experience – build strong relationships through regular site presence, proactive support, and a solutions-first mindset
Drive business results – support service revenue goals through effective planning, timely billing, and identifying new service opportunities
Think ahead – forecast fleet needs, support opportunity pipelines, and align resources to maximize impact
Collaborate without boundaries – work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions
Innovate continuously – contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes
What You Bring:
A proven leader with 2–5 years of experience building and developing high-performing teams
Journeyman Red Seal certification (HET, Millwright, Welder) or an Engineering background
Deep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills (minimum 5 years)
Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges
Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels
Experience supporting service delivery, revenue, and operational planning
Proficiency in Microsoft tools and comfort working with digital systems and reporting
A collaborative, forward-thinking mindset with a commitment to continuous improvement
Why Finning?:
Work with the best – industry-leading equipment, technology, and expertise
Make a real impact – influence customer success and large-scale operations every day
Grow your career – development opportunities, leadership pathways, and ongoing learning
Be part of something bigger – a company that values safety, inclusion, innovation, and people
At Finning, your work matters. Your leadership makes a difference. And your career has no limits.
Ready to make an impact? Apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.