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Lund, Sverige
Onsite
Axis Communications is a leading technology company committed to fostering an inclusive and diverse work environment. We are thrilled to announce an exciting job opportunity within our Technical Services team. We are looking for a German-speaking Technical Services Representative to join our team in the Middle Europe region.
Role Overview: As a Technical Services Representative, you play a crucial role in delivering exceptional support to our partners and customers. You work closely with Technical Services Engineers, Reverse Supply Chain, and other internal stakeholders to provide product-specific assistance within the support flow for Return Material Authorization (RMA) and technical guidance.
Your responsibilities include approval, follow-up, coordination, and clear communication with customers and RMA partners. You are also expected to perform initial technical troubleshooting, which makes an interest and basic IT or hardware knowledge a strong advantage in this role.
You will handle cases through different support channels, including phone and web support, which is a core part of the position. Together with your Tier 1 colleagues, you will also be part of the EMEA Technical Services Representative virtual team, supporting and handling RMA-related inquiries across the EMEA region when needed.
Join our dynamic team of approximately 50 professionals based in Lund, Sweden.
Responsibilities of the Technical Services Representative:
Your key objectives will include:
Take a look at your future team behind the scenes by clicking/pasting this link:
Qualifications for the role
As a Technical Services Representative, we seek individuals with the following attributes:
Benefits:
Daily breakfast provided.
Enjoy the classic “Swedish Fika” tradition every Friday
Access to physical training gym
Comprehensive insurance coverage
Robust onboarding program
Join the Axis Team: A Multicultural Environment of Innovation
As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.
Ready to Make an Impact?
While “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
We enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter and safer world
For more information about Axis, please visit our website www.axis.com.
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