Employment Type
Permanent
Closing Date
22 June 2026 11:59pm
Job Title
Technical Services-Senior Lead
Job Summary
Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
Focus of the Role
Being part of Global Networks and Technology means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we work to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Other exciting applicable country-specific benefits to be shared as you progress.
What You’ll Do
As a Regional Network Facilities and Field Services Manager, you will lead a technical operations team responsible for delivering and assuring customer services across our network and facilities. You will define and implement strategies that meet customer expectations across a broad service portfolio, including colocation, IP, transmission and subsea connectivity services.
Leadership and Impact
You will combine strong technical expertise with people leadership to build stakeholder relationships, lead change and develop a high-performing team of technical specialists. You will guide and support your team to ensure the reliable operation of services in your business area, helping to strengthen Telstra’s competitive advantage and deliver a superior customer experience.
Team and Broader Contribution
In this role, you will be a recognised subject matter expert, collaborative partner and trusted advisor to employees, partners and customers. You will lead a team of eight employees located across the east and west coasts of the US, while also contributing to global initiatives that support the continuous improvement of our overall operations.
Key Responsibilities
- Create and empower a team that thrives on a shared team purpose and clear goals and delivers outcomes that build a great customer experience, continuous improvement and operational excellence by setting clear career paths and training plans, provide on the job coaching, and exposure to new opportunities. Develop the team with a mindset to continually challenge what we do to identify improvement opportunities and drive change and improvement in efficiency.
- Lead work planning activities and ensure there are adequate resource to maintain the network and services we provide including a team that is available for 24/7 support as needed.
- Manage resource allocation to projects, initiatives and prioritised work, including recruitment and/or selection, to maintain a talent pipeline and ensure capability requirements are met with the best talent, and any resourcing issues are mitigated.
- Ensure the team and the working environment adheres to Regulatory and Health and Safety standards and staff follow Telstra policies.
- Significantly contribute input to strategic objectives within your functional area, making and implementing delivery decisions in line with the defined strategic direction.
- Lead your team and oversee:
- Management and co-ordination of installation of new network hardware onsite ensuring forward planning for future requirements.
- The physical network equipment and associated infrastructure such as cabling and distribution frames to be well maintained minimising any downtime and enabling easy service identification.
- Work closely with the Engineering teams to provide adequate local knowledge and expertise to enable augmentation of network equipment and backhaul to meet customer requirements.
- Provide input and support in collaborative problem solving, particularly issues requiring a holistic view of technology, systems or applications to overcome new and complex technical issues.
- Manage all sites in the region including co-location contracts and forward plan for equipment expansion, upgrade, or platform migration.
- Prepare and work to an agreed CAPEX and OPEX budget for Network Accommodation, General Operating Support, and infrastructure buildout. Identify and implement cost saving initiatives and identify growth opportunities to improve company EBITDA.
- Use a data driven approach, based on technology performance and customer experience, to drive continuous improvement of customer experience, technology effectiveness and efficiency.
- Lead implementation of new processes & procedures, including prototyping / piloting of small scale, fully operational, implementation of a new process to iterate and identify scaling mechanisms.
- Use your technical expertise to contribute to and support your team to resolve issues and solve complex problems. Using these as opportunities to identify improvements to practices and to build capability in your team and broader technical community through coaching and mentoring.
- Create an environment of ongoing feedback and continuous improvement to support the success of your team and ensure that their contributions are aligned to priorities.
- Government security obligations – support Telstra’s obligations in the Americas. This currently includes the US and Canada and could include other countries. Responsibilities involve being on call for government-related intercepts, actions and reviews. Supporting the Telstra legal and regulatory teams in technical responses back to various government agencies. Ensuring that Telstra’s obligations are met and identifying any potential security issues with the network and interconnections. Please refer to additional information regarding US obligations below.
- Unity Cable System Manager – tracking and negotiating contracts, managing vendor relationships, and procuring services for the Unity partners. Generate and manage the Unity budget, accounts payable and receivable.
- Unity USTN network field services – Provide field services support for Telstra’s Unity terrestrial fiber network (USTN) in California. This includes contract negotiations, operations reporting, and close work with the NOCs, engineering teams, and various partners.
- Cable System management – coordinate with the Telstra subsea team and other organizations in providing US based support for our cable system agreements. This includes being a local contact for: AT&T submarine systems supporting the AAG & Endeavor cable systems, Southern Cross cable systems, and other systems arriving in 2027.
US Security Officer Responsibilities
This position will be designated as Telstra’s Security Officer as required under Telstra’s National Security Agreements (NSA), which form part of our U.S. licenses. This role is responsible for overseeing and ensuring compliance with national security and lawful access obligations for the Endeavour Cable System, Telstra’s U.S. network, and information relating to U.S. services and U.S. customers.
The role holder will be required to:
- Be a U.S. citizen and U.S. resident.
- Act as the 24/7 point of contact for national security or law enforcement concerns raised by the relevant U.S. agencies, ensuring timely triage, escalation and response coordination.
- Be available within the United States within 72 hours of request (in person, or via video conference) at a mutually agreeable date/location, including in a classified setting if necessary.
- Receive and promptly effectuate lawful inquiries/requests for information or preservation of records, and ensure operational follow-through so Telstra meets all NSA obligations.
- Take measures to prevent the surveillance of U.S. networks in violation of U.S. federal, state, or local laws.
- Protect the confidentiality and security of all law enforcement and surveillance requests in accordance with NSA requirements and applicable U.S. laws.
- Oversee compliance with applicable NSA requirements and provide senior, independent assurance over the physical and logical security of the U.S. network and the Endeavour Cable System.
- Maintain reporting lines, independence, technical capability and resourcing necessary to assess security posture and ensure ongoing compliance with Telstra’s NSAs.
- Ensure access to (or the ability to access) records, IT networks, and personnel necessary to fulfil Security Officer duties, including by leveraging appropriately skilled technical subject matter experts where required.
- Upon request, provide personally identifiable information to U.S. agencies, including date of birth, dual citizenship information, and social security number or other requested identifier information.
About you
To be successful in the role, you'll need:
- Proven ability and strong leadership in International Telecommunications with 8-10 years of relevant work experience (Transmission, IP, and Subsea experience is beneficial)
- Good troubleshooting skills
- Good understanding of the Microsoft suite of tools including Excel, Word and Powerpoint
- Strong people management and negotiation skills
- Proven ability to lead change
- Effective decision making
- Good project management skills
- Good command of English
- Basic understanding of business financial practices
- US citizen (with valid US passport) and US resident
- Ability to pass periodic background checks & security checks is required by the US Government
- Limited travel is required for this position, some of which is international
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.
