Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Key Responsibilities
Solution Design and Technical Leadership
- Lead technical discovery workshops and solution design sessions with client stakeholders.
- Translate business objectives and functional requirements into scalable technical solutions.
- Define platform configuration strategies, integration approaches, authentication patterns, and data flows.
- Develop and maintain technical design documentation, architecture diagrams, configuration plans, and implementation specifications.
- Identify technical dependencies, constraints, and risks early in the implementation lifecycle.
- Ensure solution designs align with product capabilities, architectural standards, security requirements, regulatory considerations, and implementation best practices.
- Present solution options and clearly communicate benefits, risks, dependencies, and tradeoffs.
Implementation Delivery and Execution
- Serve as the technical lead for Digital Banking implementations, platform upgrades, and ecosystem integrations.
- Guide clients through configuration, integration development, testing, deployment planning, production readiness, and stabilization.
- Partner with client technical teams, external vendors, and internal stakeholders to execute technical implementation deliverables.
- Review technical specifications, API integrations, data mappings, and solution configurations for quality and alignment.
- Support critical implementation milestones and drive timely resolution of technical blockers.
- Maintain accountability for technical outcomes across multiple concurrent client engagements.
Client Consulting and Stakeholder Engagement
- Act as a trusted technical advisor to client technology leaders, architects, developers, security teams, and business stakeholders.
- Lead technical discussions and facilitate decisions throughout the implementation lifecycle.
- Translate complex technical concepts into clear business implications and recommended actions.
- Build credibility and confidence through expertise, responsiveness, preparation, and proactive consultation.
- Provide technical updates, risk assessments, and recommendations in project and executive reviews.
Integration and Platform Expertise
- Lead implementation activities involving APIs, single sign-on, identity management, third-party systems, core banking integrations, and fintech ecosystem partners.
- Support architecture reviews and technical design validation.
- Collaborate with Product and Engineering on platform capabilities, product gaps, technical feasibility, and implementation requirements.
- Ensure solutions address performance, security, scalability, operational support, and maintainability expectations.
Risk Management and Issue Resolution
- Proactively identify technical risks and establish practical mitigation plans.
- Troubleshoot complex integration, configuration, environment, and deployment issues.
- Coordinate resolution activities across Product, Engineering, Operations, vendors, and client teams.
- Escalate concerns appropriately while maintaining ownership for progress, communication, and closure.
- Contribute to root-cause analysis and remediation planning for significant implementation issues.
Continuous Improvement and Knowledge Sharing
- Contribute to implementation methods, technical standards, governance, and delivery best practices.
- Develop reusable solution patterns, technical artifacts, and implementation accelerators.
- Share knowledge and mentor colleagues on platform capabilities, integrations, and implementation techniques.
- Identify opportunities to improve implementation quality, speed, consistency, and scalability.
- Maintain current knowledge of digital banking technologies, API ecosystems, cloud platforms, security practices, and industry trends.
Qualifications and Experience
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.
- 5+ years of experience in technical solution consulting, implementation consulting, solution architecture, systems integration, technical account management, or a similar client-facing technical role.
- Experience supporting enterprise software, SaaS, fintech, or Digital Banking implementations.
- Strong understanding of application architecture, REST APIs, web services, authentication, identity management, and systems integration.
- Experience facilitating client-facing discovery, technical workshops, design sessions, and decision forums.
- Proven ability to diagnose and resolve complex technical issues across multiple stakeholders and systems.
- Excellent written, verbal, facilitation, and presentation skills.
- Ability to translate technical concepts into clear business implications and decisions.
- Strong organizational skills and demonstrated ability to support multiple concurrent implementations.
Preferred Distinctions
- Experience within digital banking, financial services, fintech, or another regulated industry.
- Experience with core banking platforms, third-party fintech integrations, and financial institution technology ecosystems.
- Familiarity with SSO, OAuth, SAML, cloud-based SaaS platforms, data privacy, and modern deployment models.
- Experience supporting complex platform migrations, enterprise transformations, or large financial institution implementations.
- Knowledge of Agile delivery practices and the software development lifecycle.
Success Measures
- Delivers technically sound solutions that meet client objectives and align with platform standards.
- Reduces implementation risk through proactive design, planning, and issue management.
- Drives successful configuration, integration, testing, deployment, and stabilization outcomes.
- Builds client confidence and serves as a credible, trusted technical advisor.
- Improves delivery consistency through reusable patterns, documentation, and best practices.
- Manages concurrent engagements with strong quality, communication, ownership, and accountability.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
