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Lockerbie, Alba / Scotland, United Kingdom
Hybrid
Help Shape the Future of Technical Excellence at DS Smith
At DS Smith, we're redefining how we support our customers through innovation, collaboration and operational excellence. We are establishing a brand-new Technical Specialist team that will play a critical role in supporting our packaging operations, enhancing customer performance and driving continuous improvement across our network.
This is an exciting opportunity to be part of something new. As a Cluster Technical Specialist, you will help develop and shape a key role within the business, working across nine packaging sites while acting as the trusted technical partner for our customers.
If you thrive on solving complex manufacturing challenges, building strong customer relationships and influencing positive change, we'd love to hear from you.
About the Role
The Cluster Technical Specialist is a highly visible customer-facing role responsible for supporting customers and manufacturing sites by providing expert technical guidance, identifying risks before they become issues and coordinating effective solutions when challenges arise.
Working remotely and travelling extensively across your allocated sites and customers, you will become the technical bridge between our customers and manufacturing operations, helping to ensure product performance, quality and customer confidence remain at the highest level.
Operating to the principle of:
"Own the technical relationship, influence the resolution."
You will work closely with Quality, Operations, Design, Sales and Innovation teams to proactively address technical challenges while helping to build a culture of continuous improvement across the business.
What You’ll be doing
Customer Technical Support
Operational Improvement
Technical Intelligence & Continuous Improvement
Collaboration
About you
We're looking for a well-rounded technical professional who combines strong manufacturing expertise with excellent customer and stakeholder management skills. You'll enjoy building relationships, solving technical challenges and driving continuous improvement across multiple sites.
Excited by the opportunity to join a newly created team, you'll play a key role in shaping technical support within DS Smith, influencing best practice and making a real impact on customer satisfaction, product quality and operational performance, while further developing your own technical and leadership capabilities.
Essential Skills & Experience
Qualifications
Benefits
Location: Remote with UK Travel – Supporting designated DS Smith sites and focus customers.
Hours: Monday to Friday – 09:00 – 17:00
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria
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