Technical Specialist - Beverage

Qualified Brewmaster with 12 years of experience at local brewery client in Vietnam

Responsibilities / Tasks

Implement Service Sales:
• Develop and implement a regional service sales strategy including offering structures, pricing models, and cross-selling potentials, in accordance with the GEA NPE Service Strategy
• Build a high-performance sales team (active customer visits, consulting, proposals, considering the different products and business models) with clear targets, KPIs, and bonus/incentive systems
• Apply and, if needed, regionally adapt from the existing service product portfolio
• Create sales forecasts, pipeline management, and regular reporting to management

Technical Support
• Establish a regional 1st/2nd-level support including dedicated customer support and problem management
• Qualify local staff through training using standardized troubleshooting processes
• Implement remote and onsite support options, including escalation path and measurement of customer satisfaction, in accordance with guidelines and tools of the GEA group

Order Handling
• Establish an efficient order-to-cash process in line with the GEA NPE Service product portfolio, where needed implement standardized processes for order capture, approvals, delivery time control, resource planning, and invoicing
• Tight collaboration with purchasing, logistics and finance to optimize lead times and error rates, ensure alignment • Implement a tool/system for transparency of orders, status tracking and KPI reporting, per provisioning by GEA

Field Service (External Service)
• Build, qualify, optimize and manage a regional field service team (service technicians: mechanics, processes, automation) incl. capacity planning
• Develop qualification matrix and training for local service technicians according to required qualifications and quality standards, ensure • Procurement, management and provision of tools, spare parts and mobile working equipment
• Monitoring of service quality, response times, First-Time-Right rate, and customer satisfaction

Project Engineering
• Capture, evaluate and plan technical projects in the service environment (e.g., installations, upgrades, expansions, retrofit projects)
PUBLIC
• Create technical specifications, cost calculations, requirement analyses and feasibility studies • Collaborate with customers for requirements definition, technical solution design and risk analysis
• Coordinate with product management, engineering, purchasing and field service to ensure technical feasibility and on-time delivery
• Produce technical documentation, bill of materials and change requests

Project Management
• Lead service projects from initiation to acceptance (budget, time and resource planning, risk management)
• Develop project plans, milestones, sprint/phase plans and stakeholder communication
• Monitor progress, quality and costs; regular reporting to management and customers • Coordinate interdisciplinary teams (Engineering, Field Service, Purchasing, Logistics, Finance) and external partners
• Ensure compliance with standards, regulatory compliance and safety requirements

Your Profile / Qualifications

Professional and Leadership Skills:
• Strategic planning, organizational development and change-management
• Leadership, coaching, staff development and performance management
• Sales and service orientation with focus on customer value and profitability
• Project management, prioritization, resources and budget control
• Analytical skills, KPI definition, reporting and data-based decision making
• Communication strength, stakeholder management (customers, partners, internal departments)
Qualifications and Experience:
• Successful leadership experience in building regional service organizations (minimum 5 years)
• Demonstrated success in service sales, technical support, order management and field service
• Industry knowledge relevant to the company (e.g., industry, IT, automation, medical technology)
• Knowledge of common service management standards (e.g., ITIL) advantageous
• Negotiation skills, budget responsibility, goal orientation
• Willingness to travel within the defined region; valid driver's license (Class B)
Education:
• Degree in beverages / food processing, with focus on brewery, experienced in Business Administration, Engineering, Information Technology or equivalent qualification; certifications in service management or sales preferred

Did we spark your interest?
Then please click apply above to access our guided application process.