Technical Specialist (m/f/d)
We, EOS - world market leader for industrial 3D printing, are looking for you to support our Operations in Japan.
At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.
Role Overview
We are seeking a highly skilled and customer-focused Technical Specialist to support our EOS 3D printing solutions in Japan. This role serves as the primary technical interface for our distributor and customers, providing first-level service support while acting as a subject matter expert for advanced troubleshooting and escalation management.
The successful candidate will play a critical role in ensuring system uptime, enhancing customer satisfaction, and bridging technical communication between Japan and global EOS teams.
Your Mission
1. Technical Support & Field Service
- Provide first-level technical support for EOS 3D printing systems to distributors and end customers across Japan
- Diagnose and troubleshoot mechanical, electrical, and software-related issues both remotely and on-site
- Support installation, commissioning, maintenance, and repair activities
- Ensure timely resolution of service requests to meet SLA commitments
2. Distributor Support & Enablement
- Act as the primary technical advisor to the Japan distributor team
- Provide technical guidance, coaching, and hands-on support to improve distributor service capability
- Support training programs and knowledge transfer to distributor engineers
- Monitor distributor service performance and identify improvement opportunities
3. Escalation Management & Technical Expertise
- Serve as the technical escalation interface between Japan operations and global EOS engineering/support teams
- Lead root cause analysis (RCA) for complex technical issues
- Coordinate with internal engineering teams for advanced troubleshooting and resolution
- Ensure proper documentation and closure of escalated cases
4. Customer Engagement & Satisfaction
- Build strong relationships with key customers as a trusted technical expert
- Support critical customer issues and ensure high system availability
- Provide technical consultation on system optimization and best practices
- Gather customer feedback and relay insights for product/service improvement
5. Continuous Improvement & Knowledge Management
- Contribute to service process improvements and operational excellence initiatives
- Maintain accurate service documentation, reports, and technical records
- Support implementation of global service standards, tools, and best practices
- Drive reliability and performance improvements for installed systems
Your Talents
- Bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, or related field)
- 5–10 years of experience in technical service, field service, or engineering support for capital equipment
- Experience in additive manufacturing / 3D printing is highly preferred
- Strong troubleshooting skills across mechanical, electrical, and software systems
- Experience working with distributors or channel partners is an advantage
- Proven experience in technical escalation handling and cross-functional coordination
- Strong analytical and problem-solving capabilities
- Good communication skills in Japanese and English (written and spoken)
- Customer-focused mindset with strong stakeholder management skills
- Ability to work independently and manage multiple priorities
- Willingness to travel within Japan as required
Are you in?
We are looking forward to your application via our online system! If you have any questions, feel free to contact Alisa via apachr@eos.info
Please understand that we cannot accept applications by e-mail
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
