Job Summary
The Technical Engineer is responsible for providing second line technical support, installation, maintenance, and troubleshooting of Fujifilm Toner based products and solutions across the Middle East & Africa region.
The role supports customers, distributors, and internal teams to ensure high levels of equipment performance, customer satisfaction, and operational excellence. The role also demands regular communication with stakeholders using defined platforms.
The position plays a key role in supporting the growth of the Print business by delivering professional technical services, customer training, and product support for Fujifim device technology, and graphic communication solutions.
Key Responsibilities
Technical Support
- Install, configure, commission, and maintain Graphic Communications equipment and software solutions.
- Provide technical troubleshooting and support for hardware, software, workflow, and print quality issues using Fujifilm platforms.
- Support service escalations and coordinate with Fujifilm regional and global technical teams where required.
- Prepare technical reports and service documentation following company standards.
Customer Support & Training
- Provide technical assistance to customers, distributors, and service partners.
- Conduct operator and customer training on equipment usage, maintenance, and best practices.
- Support customer site visits and technical assessments.
- Help customers optimize productivity and workflow performance.
Business Support
- Assist Sales teams during product demonstrations, evaluations, and installations.
- Support implementation of new products and solutions in the region.
- Participate in customer presentations and technical discussions.
- Provide feedback on customer requirements and market trends.
Service Operations
- Ensure timely response to customer service requests.
- Maintain accurate service records and update technical databases.
- Support spare parts planning and inventory requirements.
- Follow Fujifilm quality, safety, and compliance procedures.
Continuous Improvement
- Stay updated on new technologies, products, and industry developments.
- Participate in technical training and certification programs.
- Share knowledge and best practices with colleagues and partners.
- Contribute to improving service processes and customer experience.
Qualifications
Education
- Bachelor's Degree or Diploma in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Printing Technology, or a related technical discipline.
Experience
- 3–7 years of experience in technical support, field service, or equipment maintenance.
- Experience in digital printing, production printing, graphic communications, industrial equipment, or imaging technologies is preferred.
- Experience working directly with customers in a service environment.
- Regional experience within the Middle East is an advantage.
Technical Knowledge
Preferred knowledge of:
- Digital Printing Systems
- Production Print Equipment
- Inkjet and Toner Technologies
- Wide Format Printing Solutions
- Color Management
- Print Workflow Software
- Computer Networking and Software Integration
- Mechanical and Electrical Troubleshooting
Key Competencies
- Customer Focus
- Problem Solving
- Technical Aptitude
- Communication Skills
- Teamwork and Collaboration
- Planning and Organization
- Adaptability
- Attention to Detail
- Commitment to Quality and Safety
Travel Requirements
- Willingness to travel across the UAE and the Middle East & Africa region as required.
- Ability to support customer installations, training, and service activities at customer sites.
FujifFilm - Who we are
Fujifilm is a globally renowned innovator in imaging, healthcare, and information solutions. With a rich history spanning decades, Fujifilm has evolved into a leading provider of cutting-edge products and services, ranging from digital cameras and medical equipment to advanced materials and graphic arts solutions. Committed to sustainability and technological advancement, Fujifilm pioneer's groundbreaking solutions that empower businesses and individuals worldwide. Through a culture of creativity, collaboration, and customer-centricity, Fujifilm continues to shape the future of imaging and beyond, offering exciting opportunities for professionals to thrive in a dynamic and diverse work environment. Join us in our journey to inspire innovation and make a meaningful impact on society.
Diversity Equity and Inclusion
Fujifilm embraces diversity, equity, and inclusion (DE&I) as core values in our workplace culture. We foster an environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. By championing diversity, we drive innovation, creativity, and collaboration, ensuring a dynamic and inclusive workforce.
