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Norfolk, Virginia, United States
Onsite
The Opportunity:
CACI seeks a cleared Technical Support Agent to support a mid-size to large Key Management Infrastructure Help Desk program for the CACI organization. The Technical Support Administrative Agent would support Department of Navy (DoN) KOAMs and the Government Customer.
Responsibilities:
Track help desk activity by gathering metrics to identify current and future concerns.
Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis
Obtain/update KMI account configuration management
Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections.
Assist in the completion of account inventory actions and resolving technical issues.
Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy.
Provide customer service to US Navy, US Marine Corps, and US Coast Guard
Qualifications:
Required:
Active Secret Clearance
Must have 5 years of experience in C4IRS systems
Must have prior Key Management Infrastructure experience –minimum 5 years
Must have prior COMSEC experience – minimum 5 years.
Must have some network engineering/configuration knowledge and experience
Strong interpersonal skills to communicate and work with customers and team members.
Strong analytical and problem-solving skills.
Strong organizational and time management skills
Strong Microsoft Office knowledge
Desired:
Associate’s degree in engineering, computer science, or other related technical field.
Other related technical training
KMI Operating Account Manager (KOAM) qualified
CompTIA Network Plus
CompTIA SEC +
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
