Technical Support Agent

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Support Agent

About your role:
As a Technical Support Agent, you will provide advanced support to clients by troubleshooting complex issues, resolving service requests, and helping maintain a consistent client experience. You will work closely with clients and internal teams including operations, product, and technical support to address issues efficiently. Your work helps strengthen client satisfaction and supports reliable service delivery across Fiserv solutions.

What you'll do:

• Investigate and resolve complex client support issues using documented processes, system tools, and issue analysis techniques
• Communicate with clients to gather details, provide status updates, and confirm resolution of reported issues
• Partner with internal teams to escalate, track, and resolve production, system, or service-related issues within established timelines
• Document incidents, troubleshooting steps, resolutions, and follow-up actions in support systems for future reference and trend analysis
• Identify recurring issues and contribute to process improvements that increase support efficiency and service quality
• Support knowledge sharing by maintaining accurate documentation and applying updates to procedures as needed
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 2+ years of experience in client support, technical support, customer service, or help desk environments handling issue resolution and client communications
• 1+ years of experience troubleshooting system, application, or service issues using ticketing tools, knowledge bases, and documented support procedures
• 1+ years of experience documenting incidents, root causes, and resolutions in case management or support tracking systems
• Experience working across teams to coordinate issue escalation, status tracking, and resolution of client-impacting issues
• Associate degree or higher in Information Technology, Business, Communications, or related field or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting financial technology, payments, banking, or merchant services solutions
• Experience using remote support tools or service management platforms
• Experience identifying support trends and recommending process improvements

How you'll work:

• This role is on-site Monday through Friday from 10:30 AM - 7:00 PM. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime, including weekends and holidays.
• Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.