Technical Support Analyst

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This is a fully in‑person full-time role based at our Seattle, WA corporate office.

HOW WE TAKE CARE OF YOU:

• For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities as we are growing!
• For more benefit related information please click HERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf

SET THE COURSE

The L1 Support Technician performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.

BE THE ISLAND GUIDE

• Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
• Ensure the timely resolution of assigned Helpdesk tickets
• Receive trouble reports from users and/or network alarms.
• Assign initial severity level for incidents.
• Involve appropriate Tier II and III support resources for incident resolution.
• Inform user groups of incident occurrences and provide periodic status and resolution ETA
• Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
• Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
• Other duties as required that may occasionally be necessary to support facilities 

ESSENTIALS FOR LIFE IN PARADISE

• High school diploma required.
• CompTIA A+ certification or comparable experience required
• 1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment.  Experience working with a Macintosh a plus.
• Strong hardware trouble shooting skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e-mail etiquette and customer service skills.

Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.

Rate Range: $21.30 to $29 per hour

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.