Technical Support, Compleat

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The ideal candidate will have experience designing and developing functions with Compleat or a strong technical background with the aptitude to learn new programming languages. Qualified candidates will demonstrate a comprehensive understanding of TMC operations and be able to support the team with research, problem resolution, system maintenance, process testing, and communications. This individual must work with minimal instruction and oversight, delivering high-quality outputs in a dynamic environment with overlapping deadlines and tight time constraints.
 

What You'll Do:

• Research and respond to support requests from internal customers (support tickets and change requests)
• Coordinate implementation and testing of new customers within the assigned products (Compleat and Mantic Point)
• Create and update existing Compleat functions, as required by incoming requests
• Troubleshoot and test Compleat and Mantic Point functions
• Liaise with the vendor (Mantic Point) on any issues requiring support tickets
• Use available, pre-approved AI tools to:
    - Translate existing code to understand and communicate the functionality to a non-technical audience, as needed
    - Enhance development efficiency, code quality, and problem-solving processes

Secondary Responsibilities (Back-up):

• Liaise with other teams and departments to address issues or gaps impacting product functionality (client-specific requirements, enterprise projects, etc.)
• Assist Compleat development team with project management and task tracking
• Attend and/or lead relevant meetings and conference calls
• Monitor and advise team leadership of potential roadblocks, issues and technical challenges
• Other job-related tasks, as assigned by team leadership
   

What We're Looking For:

• 3+ years of experience in the travel industry, preferably in a travel agency or corporate travel management company
• 1+ years of development experience with Compleat or a similar travel agency automation platform
• 2+ years of hands-on experience using GDS systems, specifically Sabre
• Strong prioritization, time management, decision-making, and creative problem-solving skills
• Excellent verbal and written English communication skills
• Flexibility to work at least half of a scheduled shift to coincide with US business hours (Central time zone)

Preferred additional qualifications:

• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to enhance code quality, accelerate development cycles, and improve problem-solving
• Experience with HTML and VisualBasic code
• Proficiency in Microsoft Outlook, Word, Excel, Visio
• Experience using issue-tracking tools (e.g., Jira, FreshService, etc.)
• Experience with other GDS platforms (TravelPort, Amadeus)
• Experience with APIs and system integrations

     

Location

Manila, Philippines

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!