Technical Support Engineer

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

Required Knowledge/Experience:

·    Bachelor of Science in Computer Science or equivalent experience

·    3+ years of experience in a technical support role.

·    Unix/Linux experience in an enterprise environment.

·    In-depth TCP/IP understanding.

·    LAN/WAN infrastructures.

·    Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).

·    Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.

·    Windows Active Directory authentication and security.

·    Knowledge of Samba/Active Directory integration

·    CIFS, DNS, ACL, server/client configuration.

·    Splunk usage including but not limited to log queries and report/dashboard generation

·    Experienced with packet capture review and diagnosis.

·    Oracle and Microsoft SQL knowledge

·    Outstanding troubleshooting and analytical skills.

·    Excellent written and verbal communication skills.  

. Bilingual candidates highly desirable ( Spanish, Portuguese ) 

Preferred:

·    Systems Management experience (KACE, GPO deployments)

·    Previous API support and Regex knowledge.

·    Scripting experience (Bash, Python)

·    Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).

·    CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.

·    Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)