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Austin, Texas, United States
Remote only
Not Available
About Us:
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work through AI-powered agents, intelligent automation, and orchestration. In this highly impactful role, you will serve as a trusted technical advisor and advocate for our customers, delivering exceptional support and driving the rapid resolution of complex technical challenges. Working closely with cross-functional teams across Product Management, Engineering, Cloud Operations, and Customer Success, you will diagnose issues, identify root causes, and implement effective solutions that help customers maximize the value of our platform. This is an exciting opportunity for a technically skilled, customer-centric professional who thrives in a fast-paced, innovative environment and is passionate about enabling organizations to accelerate their AI and automation initiatives while delivering world-class customer experiences.
Who you’ll report to:
This role reports to the Sr. Manager, Technical Support
Location:
Remote role – Central Time zone preferred, other locations within the U.S considered.
You will make an impact by being responsible for:
You will be a great fit if you have:
You excel in these key competencies:
The base salary range for this position is $70,000 – $85,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Job Segment OR Key Words: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation
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Benefits and perks you’ll appreciate:
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.