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Technical Support Engineer - Contract to Hire at DISHER | Swiftcruit
troubleshootingmechanical aptitudeindustrial equipmentfield servicecommissioningCADP&IDsroot cause analysiscontinuous improvementCRM
Company Location
Grand Rapids, Michigan, United States
Remote Work Policy
Onsite
Technical Support Engineer - Contract to Hire
DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges, troubleshooting equipment and process issues, coordinating technical solutions, and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious, resourceful, mechanically inclined, and comfortable working in a fast-paced environment where they may wear multiple hats.
What it's like to work here:
Make a positive difference! It’s why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers, coworkers, and communities. We want to leave this world better than we found it.
What you will get to do:
Customer Technical Support & Troubleshooting
Serve as first point of contact for customer technical issues
Diagnose problems and provide remote troubleshooting via phone, email, and video
Resolve issues independently or escalate to engineering/field service as needed
Own customer issues through resolution and document root causes and corrective actions
Act as technical liaison between customers, sales, engineering, and operations
Translate field issues into actionable engineering requirements
Support commissioning, startup, and customer training as needed
Identify recurring issues and recommend design or process improvements
Sales & Applications Support
Provide technical expertise in sales conversations and discovery calls
Evaluate customer applications and feasibility
Assist with technical proposals and specifications
Communicate technical concepts to technical and non-technical audiences
Customer Success & Documentation
Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
Partner with Customer Service to build scalable support processes
Track issues and identify trends for proactive solutions
What will make you successful:
Required Qualifications:
Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience
2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role
Strong mechanical aptitude and ability to understand industrial equipment and processes
Ability to troubleshoot problems using structured problem-solving methods
Strong communication skills with the ability to work directly with customers
Comfortable balancing multiple priorities in a fast-paced environment
Ability to travel occasionally for customer support, testing, or equipment commissioning
Required to travel up to 50%
Preferred (not required) Qualifications:
Experience with industrial processing equipment, manufacturing systems, automation, or machinery
Experience supporting food processing, agriculture, ingredients, or related industries
Experience with equipment installation, commissioning, or field service
Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation
Experience with root cause analysis and continuous improvement methodologies
Experience working with CRM, ticketing, or customer support systems
