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US-TX-HOUSTON-2001 RANKIN ROAD, United States of America
Onsite
Partner with the Best
The Technical Support Engineer ensures Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery and Sales organizations when needed in pre-planning, job execution, and post-job analysis
As Technical Support Engineer, you will be responsible for:
• Ensuring operational compliance with Manage the Job Cycle (MtJC) process
• 24/7 Support for Critical Operations in the field when needed
• Focusing on preventing failures through active monitoring and corrective action planning
• Facilitate or lead incident investigations and develops RCA reports, technical or field bulletins
• Monitoring the implementation of corrective actions resulting from root cause analysis investigations
• Sharing lessons learned with the field population
Fuel your passion
To be successful in this role you will have:
Displays initiative, is self-driven and flexible
Thorough understanding of P/L technology and Service Delivery requirements
Strong analytical and problem-solving skills
Ability to develop and mentor
Availability on call outside of normal business hours
Good communication skills
High school Diploma or equivalent
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Education Assistance
Generous Parental Leave
Mental Health resources, Virtual Therapy Programs
Dependent and Partners Care
Pet Insurance
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering