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New York, New York, United States
Hybrid
Not Available
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.
Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.
We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.
We're a team of 170+ across 26 states and 7 countries, headquartered in New York City.
We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues that touch billions of dollars in money movement. As the leader of this team, you will design the support processes, triage workflows, and coordinate 24x7 incident response procedures that keep our customers unblocked. You will troubleshoot complex API integrations by reading logs and querying data with SQL, partner with Product and Engineering on escalations, and directly manage a small team of mid-level Support Engineers. Prior experience in payments is preferred but not required.
What You'll Do
What You'll Bring
This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.
The annual US salary range for this role is $125,000 - $215,000 plus equity.
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NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs.
In-office employees receive:
