Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Build your best future with the Johnson Controls team
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Role Overview
Johnson Controls is looking for a highly skilled and experienced Technical Support Lead – Web to take end-to-end ownership of the organization’s global web landscape, comprising a diverse mix of legacy and modern web platforms. These websites are built using multiple technologies (CMS platforms, custom frameworks, static sites, legacy architectures) and are hosted across internal infrastructure as well as third-party vendor environments.
This role is critical in establishing a centralized governance model to ensure that every web property adheres to enterprise-grade standards for security, performance, availability, and compliance. The individual will have accountability for web support functions and will proactively mitigate risks, enhance digital experience quality, and drive operational excellence across the ecosystem.
You will collaborate closely with security teams, infrastructure teams, digital marketing, and external vendors, ensuring alignment with Johnson Controls’ policies, while continuously improving the reliability and performance of all public-facing digital assets.
Key Responsibilities
1. Web Landscape Ownership & Governance
Own the lifecycle management of the global web ecosystem, including inventory, architecture visibility, and operational health
Establish, maintain, and enforce enterprise-wide governance frameworks, standards, and guardrails for web platforms
Develop and maintain a centralized catalog of all websites, including technology stack, hosting model, ownership, and criticality
Standardize operational processes, documentation, and compliance checkpoints across all web properties
2. Security, Risk Management & Compliance
Ensure all web applications adhere to Johnson Controls’ security policies and global compliance requirements
Continuously identify and remediate security vulnerabilities, misconfigurations, and outdated dependencies
Oversee implementation and governance of security layers such as WAF, SSL/TLS, DDoS protection, and access controls
Partner with cybersecurity teams to conduct periodic audits, penetration testing, and vulnerability assessments
Define and enforce incident response protocols for security breaches and ensure timely mitigation
Track and report risk posture and compliance status across the web ecosystem
3. Vendor & Stakeholder Management
Serve as the primary point of contact for all external vendors hosting or managing Johnson Controls web properties
Ensure vendors strictly adhere to security standards, SLAs, contractual obligations, and performance benchmarks
Conduct regular vendor reviews, audits, and compliance checks
Collaborate with procurement, legal, and security teams to ensure vendor governance alignment
Drive accountability and continuous improvement through KPIs, scorecards, and operational reviews
4. Performance Monitoring & Optimization
Define and monitor Core Web Vitals and other key performance indicators across all websites
Establish baseline benchmarks aligned with industry standards for performance, SEO, and accessibility
Implement tools and frameworks to track real user metrics (RUM) and synthetic monitoring
Identify performance bottlenecks and lead initiatives to optimize page load times, responsiveness, and stability
Work with development and infrastructure teams to implement performance best practices
5. Incident Management & Production Support
Act as the lead escalation point for any web-related incidents impacting availability, performance, or security
Define and manage incident management processes, including prioritization, triaging, and escalation matrices
Ensure effective monitoring, alerting, logging, and observability strategies are in place
Lead root cause analysis and drive permanent fixes to prevent recurrence
Ensure adherence to SLAs for incident resolution and uptime commitments
6. Continuous Improvement & Modernization
Evaluate the current web ecosystem to identify technical debt, redundancies, and modernization opportunities
Drive initiatives to consolidate, optimize, and modernize legacy platforms
Introduce automation for monitoring, reporting, compliance checks, and operational efficiency
Promote adoption of modern web practices (headless CMS, edge hosting, CI/CD pipelines, etc.)
Foster a proactive support culture, shifting from reactive issue handling to predictive prevention
7. Reporting & Metrics
Develop dashboards and reports capturing:
Security posture and vulnerability trends
Website performance and Core Web Vitals
Vendor SLA adherence
Incident trends and resolution timelines
Present insights and recommendations to senior leadership and stakeholders
Drive data-backed decisions to continuously improve the web ecosystem
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related discipline
10+ years of experience in web technologies, digital platforms, or production support roles
Extensive knowledge of:
Web architectures (CMS platforms, headless, microservices, monoliths)
Hosting environments (cloud, on-prem, CDN, edge networks)
Web security principles (OWASP, WAF, SSL, DDoS protection, IAM)
Proven experience in managing large-scale, multi-vendor web ecosystems
Hands-on experience with monitoring tools, performance tuning, and incident management
Experience with enterprise platforms such as Sitecore, or similar CMS solutions
Familiarity with Core Web Vitals tools (Google Lighthouse, PageSpeed Insights, etc.)
Knowledge of modern frontend frameworks (React, Next.js) and DevOps practices (CI/CD pipelines)
Exposure to cloud platforms (Azure, AWS, GCP) and edge hosting providers (e.g., Vercel, Akamai, Cloudflare)
Strong leadership with the ability to drive cross-functional alignment
Deep understanding of risk management and compliance frameworks
Analytical mindset with a focus on data-driven insights and decisions
Ability to manage complex, distributed environments with multiple stakeholders
Effective communication skills for both technical and non-technical audiences
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.