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Београд, Србија
Onsite
About NCR VOYIX
Job Title: Technical Support Representative L2
Location: Belgrade, Serbia
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Serve as the point of contact for NCR technicians over email and phone as well as the customer when required
Deal with software, networking and communication issues reported to Service Desk via Service Now platforms as well as email escalations
Take ownership and responsibility of reported issues from the start through to a successful resolution
Escalate issues and involve NOC, Software Support, Technical Operations, Professional Services and other vendors wherever required.
Foster a team work environment in order to create a synergetic and efficient team
Work well in a fast-paced environment with tight deadlines
Investigate and document incident root cause and resolution
Update Service Now/ incidents, escalation emails, service requests with any, and all needed information
Develop sound understanding of IT operations and related applications and systems as well as business related processes and procedures
Maintain and consistently demonstrate general knowledge of company’s guidelines, processes, practices and procedures.
BASIC QUALIFICATIONS:
Good IT background
Positive, friendly and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for support, reporting and documentation.
Excellent oral and written communication skills.
Ability to provide technical support over the phone; good phone skills, professional demeanor
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Creativity. Ability to think around problems and come up with creative solutions
Ability to work with or without direct supervision.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”