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Toronto, Ontario, Canada
Remote only
Hey there! We’re ContactMonkey 👋
Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!
About the job
Join the Technical Support team, where you will be at the forefront of delivering exceptional customer service to clients worldwide. You'll join a dynamic Technical Support team dedicated to resolving issues quickly, accurately, and with empathy. Your role encompasses answering product queries, troubleshooting email delivery issues, and escalating complex concerns to the appropriate teams, ensuring seamless communication and client satisfaction.
In this role, you’ll report to the Head of Support and work towards a shared goal of delivering best-in-class global service to our clients. You will also work with our amazing Success, Implementations, Product, and Engineering teams, driving continuous improvement processes and championing our clients' issues and feedback.
This position will be fully remote, covering the Pacific Time Zone.
Your impact
About you
How you can stand out
What we bring to the table
🏥 100% employer-paid benefits + a Health Spending Account from day one
🌎 Work from anywhere in the world for up to 4 weeks
💰 Stock option plan-own a piece of our success
🏝 Generous vacation package to recharge and relax
📚 Personal development budget to fuel your growth
🧖 One personal day and one volunteering day to give back to the community
🎂 Your Birthday off—celebrate on us!
🍎 Five health days per year to stay at your best
Compensation & Work Details
The base salary range for this role is $55,000 - $65,000 CAD. Compensation is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.
We’re always happy to answer questions about compensation throughout the hiring process.
This is a backfill position that will support the Pacific Time Zone and will be fully remote.
Who We Are
Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we’re not just sending out traditional emails with our internal comms software; we’re changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
Our all-in-one platform—featuring a drag-and-drop email builder, engagement tools, and analytics—makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
We’ve been on an explosive growth streak over the past few years, and we’re not slowing down anytime soon. Here’s a bit of what we’re proud of:
Diversity is our strength
At ContactMonkey, we are building diverse products and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We are committed to creating an accessible experience for all candidates. If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place. We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.
AI Disclosure:
We use AI to take notes during our interview. Applications and interviews are reviewed by our Talent Acquisition team. Our applicant tracking system utilizes AI for workflows and hiring process efficiencies.