Istanbul, Turkey, Türkiye
Onsite
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
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Job Title: Technical Support Senior Application Consultant (Marine / ERM)
Location: Türkiye
Employment Type: full-time
Please submit your CVs in English.
The job
The Senior Application Consultant is a key member of the ERM Global Technical Support team, providing support to AVEVA ERM and AVEVA Marine customers. The role focuses on resolving incidents and support requests, and may also deliver non-standard service requests when required.
You will lead technical support activities, mentor junior engineers, and provide clear direction and customer guidance during major incidents. The team supports ERM solutions formally handed over from Service Delivery, including configuration and implementation-related issues.
You will collaborate closely with AVEVA R&D and Product Portfolio to drive issues through to resolution and deliver fixes, and partner with Service Delivery near go-live to ensure project readiness, high-quality documentation, and effective knowledge transfer. The role is based in Türkiye, with occasional travel and flexible working hours.
Key responsibilities
Essential requirements
Desired skills
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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