Technical Support Specialist

Key Responsibilities

Technical Support & Operations

• Perform first-level technical troubleshooting before escalating issues to engineering teams
• Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams
• Support operational changes within data pipelines and workflow systems
• Execute scripts and automated processes for operational and developer support queues
• Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

• Monitor and maintain high-volume data pipelines
• Identify system failures, bottlenecks, and workflow inefficiencies
• Collaborate with engineering teams to recommend technical improvements and process optimizations
• Manage ETL workflows, including data extraction, transformation, and transfer processes
• Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

• Act as the primary point of contact for technical operational support requests
• Resolve technical issues beyond standard operational troubleshooting capabilities
• Conduct technical audits and backend data validation activities
• Execute complex database queries to ensure data integrity and operational health
• Bridge communication and workflow gaps between engineering and operations teams

Required Technical Skills

Programming & Integration

• Basic Python knowledge for backend scripting and automation
• Advanced SQL skills with experience writing and optimizing complex queries
• Experience working with RESTful APIs for data extraction and integration
• Ability to manage backend workflows and automation scripts

Data & Workflow Management

• Understanding of ETL processes and data pipeline operations
• Experience monitoring and troubleshooting automated workflows
• Familiarity with operational data systems and backend process management

Qualifications

• Senior-level experience in technical operations, system support, data infrastructure, or related technical roles
• Strong analytical and problem-solving abilities
• Ability to build, improve, and optimize workflows rather than simply follow existing processes
• Experience collaborating with engineering and operations teams on technical issue resolution and process improvements
• Strong communication and coordination skills in cross-functional environments

Preferred Competencies

• Self-driven and proactive approach to problem-solving
• Ability to manage multiple technical priorities simultaneously
• Strong attention to detail and system accuracy
• Comfortable working in fast-paced operational environments
• Experience supporting business-critical systems and workflows

Work Environment

Hybrid technical and operational support role
Collaboration with operations, engineering, and infrastructure teams
May require weekend support coverage and handling time-sensitive escalations
Fast-paced environment with evolving operational priorities