Your Responsibilities

Act as a technical expert, resolving complex service issues with effective, long-term solutions
Guide technicians on Miele diagnostic tools, software, and service procedures
Maintain up-to-date knowledge of Miele products, technologies, and service processes
Support the launch and implementation of new products and innovations
Partner with Product Support to identify product quality trends and communicate solutions
Collaborate with Domestic Service to improve training, processes, and technician performance
Assist with parts and accessory identification and ordering
Create and manage work orders and service documentation with high accuracy
Respond to internal inquiries with professionalism and efficiency
Contribute to continuous improvement in processes, documentation, and service quality

What we are looking for

Bilingual (French & English) – strong communication skills required
5–7 years of experience in residential appliance repair (field experience preferred)
Strong technical knowledge of:
- Electrical and electronic systems
- Refrigeration
- Mechanical troubleshooting
- Networking basics
Experience with CRM/ERP systems and service tools (preferred)
High attention to detail, organization, and problem-solving ability
Ability to manage multiple priorities in a fast-paced environment
Experience with Miele products is an asset

$60,000 to $70,000

Technical Support Specialist (Bilingual – French/English)