This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in United States .
As a Technical Support Specialist, you will provide expert technical assistance to customers, partners, sales representatives, and internal teams across a connected transportation and IoT technology environment. You will troubleshoot complex hardware and software issues involving connected devices, web-based platforms, integrations, connectivity, and configuration. Working across phone, chat, and email, you will guide users through technical challenges while delivering a high standard of customer service. You will collaborate with technical teams and external partners to investigate escalated issues and develop effective solutions. The role combines hands-on troubleshooting with data analysis, documentation, and cross-functional collaboration. You will also contribute to global initiatives while helping maintain reliable support operations in a fast-paced, technology-driven environment. Because the support function operates 24/7, flexibility across rotating shifts is an essential part of the role.
Accountabilities:
- Provide technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email, ensuring issues are handled professionally from initial contact through resolution.
- Diagnose and resolve hardware and software issues involving connected devices, connectivity, installations, network communications, device errors, platform functionality, and integrated technologies.
- Provide technical guidance across database setup, user management, rules and reporting, portal configuration, product implementation, and related platform capabilities.
- Investigate and resolve complex technical cases while maintaining detailed documentation and escalating critical or highly complex issues to the appropriate internal teams or management.
- Collaborate with internal departments and external partners to resolve issues involving cameras, keyless systems, accessories, and other integrated technologies, including coordinating device returns and exchanges.
- Protect the confidentiality and security of customer information while following appropriate technical support and data-handling practices.
- Contribute to global strategic initiatives and continuously adapt to evolving technologies, products, customer needs, and market requirements.
- Support a continuous 24/7 operation by working rotating schedules that may include afternoons, evenings, overnight shifts, weekends, and holidays.
Requirements
- Fluency in both English and Spanish, with the ability to read, write, and communicate effectively in both languages.
- 1–3 years of experience in customer service, technical support, or a similar customer-facing technical capacity, along with 1–3 years of experience troubleshooting hardware and/or software issues.
- Post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued.
- Strong technical aptitude and analytical problem-solving skills, with the ability to investigate issues methodically and translate technical findings into practical solutions.
- Expert-level Microsoft Excel skills, including the ability to create pivot tables and reports.
- Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued.
- Familiarity with data warehouse technologies such as Google BigQuery is highly valued.
- Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides.
- Excellent verbal and written communication skills, with the confidence and patience to explain technical concepts clearly to customers with varying levels of technical expertise.
- Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with customers, partners, technical teams, and stakeholders at different levels of an organization.
- Highly organized and capable of managing multiple cases, priorities, and projects simultaneously in a fast-paced environment.
- Experience working within a technical or engineering organization is considered an asset.
- A customer-focused mindset, adaptability, curiosity, and a willingness to stay current with technology and evolving market demands.
- Flexibility to work any schedule required within a 24/7 support environment, including afternoons, evenings, overnights, weekends, and holidays.
Benefits
- Hiring range of $52,300–$60,500 CAD annually.
- Flexible working arrangements within a hybrid work environment.
- Home office reimbursement program.
- Baby bonus and parental leave top-up program.
- Online learning and professional networking opportunities.
- Electric vehicle purchase incentive program.
- Competitive medical and dental benefits.
- Retirement savings program.
- Inclusive, collaborative work culture with opportunities to innovate and contribute to global technology initiatives.
- Benefits listed above are offered to full-time permanent employees only.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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